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This is my second purchase from these guys. They seem to offer better sales on the brands SookiBaby and Tiny Tribe clothing - than any other website I can find that sells the same stuff. So I feel there is real value here.
Customer service is also excellent. They sent my parcel to the wrong address and were prompt to send out a fresh batch of my ordered clothing immediately…esp when I requested urgent courier service. They obliged and even included a complimentary clothing item for my daughter to say "sorry" for the blunder!
Yes they made an error with delivery but they fixed their mistake efficiently and everyone makes mistakes once in awhile. It's how you manage the process of resolving the issue - and they did brilliantly.
I'm a little torn - this is a nice website and has some decent stuff for kids and maternity wear. But it's a weird model - they offer sales on items and it takes AGES before they actually ship it out to you. That was the thing that bothered me. I found the info on how long it takes to ship - misleading. Website would say 3-10days but my order took 16 working days - which was almost 3 weeks including weekends…a bit too long to wait for goodies.
Also I ordered 6 items and only 3 items were actually delivered. Have demanded a refund ASAP and not impressed…cos that meant that I paid for shipping costs for less items than i got.
Bottom line - I'm not going back to this website again. Too many problems. Not the most reliable at first impressions.
I buy all my baby wet wipes from this website simply cos it happens to be really good value (per wipe) AND doesn't have all the chemicals and alcohol ingredients that you worry about in some other brands. It's mostly Water but it's been effective so far on my little girl. I can order online and they have delivered the next day every time - right to my doorstep and it's Cash on Delivery. Super convenient and they even deliver late at night (for those working and nobody at home to receive goods). They recently made a small error in my order and were quick to apologise when told and made a refund asap. I reckon these guys are great and wish they offered more products but for now - will continue to be a loyal customer.
Decided to try out Zalora and quickly found a couple of maxi dresses to buy. Purchased on Monday and they were FEDEX to my door on Wednes - super super impressed! Quality is excellent and they fit! It's also easy to hit the minimum spend for free delivery - totally worth it. I dare say…it might just be better than ASOS :P hehe! So much faster too.
Easy breasy…. I adore Bonds for my new bubs and for myself. And I love that they have sales pretty often in order for me to stock up. And they now ship to Singapore….bonus! They just need to add more international destinations on their shipping list hehe! Free shipping within Oz.
Love their sales…. got some really good bargains after comparing to other websites online for the same items (even with shipping cost included). Well worth checking out when you need to stock up on baby stuff.
Really love the clean layout of the website and easy browsing…and it has all my favourite Aussie brands within a single online store. Some of the best prices after comparing the same brands amongst other online sites and really lovely customer service, when I requested to combine two orders into one shipment (to save on shipping cost) - they kindly obliged.
Love the website layout - super chic and even more in love with their actual designs. Some gorgeous little outfits for both boys and girls. Sizes go by height thou rather than age - which can be a tad tricky but when I emailed their customer service for advice, they were prompt and friendly. Purchased a gift for a friend's daughter and they loved it :) Oh and their packaging is also awesome - nicely wrapped and funky envelopes - great branding!
It really took me forever to figure out how to use and how to select various items. The website is CHAOTIC. But if you have plenty of time, then I guess you can really pick up some bargains here...you just have to look for it.
I have only used this website once but I think I would be willing to go back...when I have the time and am looking for CHEAP deals. No expectation on getting high quality stuff really...
And even thou you select a few items to buy from this ONE website, you still have to pay several shipping costs from all the different sellers... which I don't like cos Q0010 should consolidate and cover the shipping costs I feel.