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Lazada is just a cheap company with bad ethics.
They pretend to have return policy and set very difficult route for refund process.
If you are buying electronic items or alike, stay away from Lazada. If product is defective, you return the item, they will accept it, they wont confirm they receive the item and they will drag refund process.
(Use PayPal payment if available, so u can claim via PayPal buyer protection)
They are still dragging my refund. Worst company i ever encountered.