JIE's level badge

Level 1

50

total points

Review Distribution
  • 0 Followers
  • 2 Favorite Shops
  • 1 Reviews
  • 1 Helpful Reviews
  • 0 Photo Reviews
  • 0 Reviews Found Helpful
  • 0 Users Invited
ZERO COMMUNICATION & NONEXISTENT CUSTOMER SERVICE
Reviewed
Quality
Shipping
NA
Service
NA
Price
NA

I do a great deal of online shopping and don't keep track of every single one of my orders over different websites. My experience with Singsale is by far the worst I've ever had to go through.

I made my first order with them at the end of 2015 but forgot about it. I was not informed about the initial delivery and thus missed it, and here's the kicker - I wasn't even contacted after the failed delivery attempt in order to reschedule another delivery. ZERO COMMUNICATION FROM SINGSALE WHATSOEVER, EMAIL, PHONE, NOTE, ANYTHING. They simply quietly gave me a refund in store credits which is only valid for 6 months. I WAS NOT INFORMED ABOUT ANY OF THIS SO OBVIOUSLY THE CREDITS EXPIRED. I checked back today as I recently just made another order - same situation, ZERO COMMUNICATION ON DELIVERY AND I HAD TO ASK ABOUT REDELIVERY. NOW THEY REFUSE TO TAKE RESPONSIBILITY AND REFUND ME IN FULL OR AT THE VERY LEAST EXTEND THE STORE CREDITS EVEN THOUGH THE FAULT IS COMPLETELY ON THEIR PART.

WILL NEVER EVER ORDER FROM SINGSALE AGAIN. NON-EXISTENT CUSTOMER SERVICE. WORST EXPERIENCE OF MY LIFE AND THAT INCLUDES HAGGLING IN CHINA. USE AT YOUR OWN RISK.


 Comment

  • KD 

    I had a similar experience. One of the worst experiences ever. Would you like to file a class action against them? Im so sick of this. Their SEO and SEM ranks them on top but none of the customers know what a sham their website is

  • Jie's shopper avatarLevel 1
    JIE 

    I'd be more than happy to as I just received the package from my most recent order and one of the goods was completely defective - I'm sure Singsale will make the return a living hell (willing to bet good money on it unfolding this way.) If there're a number of people willing to do so, I'd be in.