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The waiting that just goes on.
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I bought some stackable shelves way back in March as a gift. Didn't seem to arrive in the promised 2-3 weeks. Called after that period, was told that they would check and reply after that. A few days later, I was informed that they had no stock and would expect for shipment mid May. I'm not sure how most consumers react to not being informed on delays until way past the dateline not on initiative but let's see how it goes.
May 11, checked with them and they said they would get their stock late next week.
Today (late next week) I e-mailed them to check for response in the morning. No reply yet and it's the end of the day. I was wondering if I'm the only one experiencing such a poor purchase experience so I searched on the net and arrived here. I guess it's just an everyday norm and they have backlogs and unfulfilled orders so my order is just one of the many.
Obviously not a happy customer.


 Comment

  • H
    HipVan 

    Hi Naoto, thanks so much for leaving us your feedback. Indeed this delay is completely unacceptable and I hope that our customer service team has already offered you an option of a full refund should you decide not to wait for this item. We're so sorry about this delay and even more so when we know its meant as a gift. Unfortunately we encountered an unexpected manufacturing delay on this item and hence we have to push back delivery to early June at this moment. If you would like me to help you with the refund, please let me know your order number and I would process it as soon as possible. Again, we're really sorry for disappointing you with this purchase, and we'll work doubly hard with our manufacturers to make sure incidents like these never happens again.