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Overpromise - underdeliver - always delays
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It's recently become a real lottery when you will get the stuff you order online from Hipvan. They often don't have the stock they advertise and there can be significant delays (months) over and above the promised delivery times. A real shame, because they have fun stuff, but they are way too unreliable. Thrice burned, buying somewhere else.


 Comment

  • H
    HipVan 

    Hi Paul, we sincerely apologise for putting you through this unpleasant situation. May we please get your order number so that we can further assist you with this issue right away? Looking forward to your reply, and once again we are truly sorry for the inconvenience caused!

  • Paul's shopper avatarLevel 1
    PAUL 

    Order already cancelled and account closed (not that your website allows customers to close their own accounts, which is not great in terms of compliance with data protection requirements. Now the long wait to get my $800 back. There was no delay in debiting that from my credit card!

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