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Not reliable

So I had to return this jacket for exchange because the size wasn't right, and I needed this jacket before Halloween. Five days after it has been shipped to the address, they've never emailed me. I emailed them about five times and after a few days still no reply. I've called them multiple times and the line was always busy. Halloween is in about two weeks and still no word from them and no other way to contact them which is making me worry a lot due to the short time frame and their unresponsive state. I would not want to buy from here again once I receive my jacket. Also the jacket wasn't even the same as the one advertised in the picture but it did look similar.