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Never received my order - STILL no refund
Reviewed
Quality
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Service
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Their products are great quality and very cute, but customer service is TERRIBLE. I ordered a bikini from them in JULY and it never arrived. I ordered a one piece from them before and was very satisfied and decided to buy again. Worst mistake Ive ever made. I expected a longer delivery time since the company is in Australia, but this is just ridiculous. They attempted to deliver then decided for whatever reason to send it back to the shipper. To this day I have still not received a refund despite many emails back and forth with customer service. I paid over $60 USD for ONE bikini and it is basically money thrown in the trash. I am very disappointed and angry. Customer service is being completely unhelpful, saying they can only issue me store credit because its a return but it isnt. The item literally never made it to me. They are also saying they cant even give me the store credit until they receive the item, and that it can take 60-90 days for the item to return to their warehouse, but it has now been over 90 days and I have not received my refund or store credit. Do not buy from white fox boutique. They will take your money and give you nothing in return.


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi Blaire, I can see you have been in contact with customer service and they have opened an investigation with DHL for you. DHL advised that the order was returning back to us, once we receive the order back to us we can either resend this for you or issue store credit for the order. If you have any further questions regarding this please send through an email to [email protected] Thanks!

  • BLAIREMCK26 

    I do not want store credit as I do not plan to order again and have the same delivery issue occur. Please refund my purchase amount to my credit card as possible. Thank you.