Below is the email i sent to their customer service team that is located in MALAYSIA:
My embellished cold shoulder romper is defective after i put it on and i
got stuck in the romper for 30 minutes due to the terrible quality of the
zipper. I unzipped the romper and it was slightly stuck. Managed to unzip it and try it on. as i was zipping it on myself, i did not know that the zipper travelled upwards but the romper was not zipped at all. I took a photo but I was told that i cannot get a refund because i had ruined the
romper from pulling too hard at the zipper. So, how am i
supposed to get out of the romper if i do not pull harder at the zipper?
I was also told that i should have videoed myself checking the zipper out
and showing that the zipper was slightly stuck, then email you guys, wait
for a reply before finally putting on the romper. The customer service
sounds great no? But sadly, it is just going to piss the customer off
because it is absolutely troublesome and a long process. Was it my fault
that i did not think that the slight stuck at the zipper would turn to such
a big issue and i can't take it off afterwards? Was it my fault to have faith in the products from a company like zalora?
This is ridiculous because this romper was not the only one that got a bad
zipper. I am therefore returning everything else. And mind you, the
terrible quality is only from zalora label products.
I tried it on yesterday and called them immediately today with the tag still on. Have any of you not tried your clothes before because the zipper was slightly stuck? No right? Because it'll most likely be fine after a couple of times. That's exactly what i thought. Only this time, i am extremely unlucky.