Start your review for White Fox Boutique
Start your review for White Fox Boutique

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73 people have reviewed White Fox Boutique

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

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For the Fashion Obsessed, Shop Dresses, Tops, Shorts, Skirts, Shoes, Swimwear, Sunglasses & More!!


Shop Location

Australia

Shipping Locations

International

Refund/Exchange Policy

If you change your mind we offer store credits valid for 1 year! For our full return policy click below; http://www.whitefoxboutique.com/returns-and-policy

Showing all reviews for White Fox Boutique

What a f*king joke!
Reviewed
Quality
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they don't even deserve half a star. firstly I ordered express and it did not come in a few days, actually took over a week & well over the event date I needed it for. then the 2 dresses I ordered where too small so I sent them back following their instructions, paying for return as well (mind you I got tracking on it from AUS post and signage on delivery so I can be notified when they receive it because I was iffy about sending it back because I heard some not so great review but I paid extra for the tracking and signage) it said on the website to give them 3-4 days due to policy or something.. it's been 2 weeks.. I've been notified that they've received the items worth at $170 minc you but no one has contacted me or emailed me. I've emailed them, Instagram them.. yet no response. I feel like I just got robbed $170. like the least they can do it give me store credit so I can get something else but sadly no they just took my money. their customer service is so f*king terrible it's a joke! i am so angry!


 Comment

 kl556
Issues with my order
Reviewed
Quality
Shipping
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Price

Pretty disappointed with the service of White Fox which is really sad. I ordered a dress on Monday with express next day delivery so that I could have it by Friday to wear at my 21st birthday party. I hadn’t heard or been updated of any progress so I checked where it was and it said processing. I emailed yet recieved no reply so this morning I reached out on their instant chat service and found out that my card had been suspected as fraudulent as the transaction declined before it was successful as a purchase. This I completely understand and as a business it is great to see them being super protective of their customers security. However, my disappointment begins with the fact that I was not advised of this, I was sent a confirmation email that my order HAD gone through and to expect it within the next day so I had assumed it was all great and I would receive my dress normally. It wasn’t until I eventually got hold of a team member that I was advised. Then I was told that my order was processed and it would be ready for dispatch, I asked the customer service team member if they could change the delivery address so that I could receive it on Friday and still wear it to my event as it’s not at my home, which she replied saying I would have to contact Aus Post as it has left the warehouse. Upon contacting Aus Post I was told that I had been lied to and it was still actually in White Fox’s warehouse. I work in retail and I understand it can be annoying dealing with customers that are unhappy hence why I always make the effort to be polite and kind even when I have an issue with a stores way of dealing with things, so I’m really disappointed that despite that, I was lied to and in turn will not receive my dress for my 21st that I specifically paid extra for in postage.


 Comment

DONT DESERVE ANY STARS NEGATIVE ON SERVICE!
Reviewed
Quality
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NA
White fox boutique i didn t get the correct dress
BUY NOW
I didn’t get the correct dress
$65 USD

They don’t even deserve one star. I placed an order and their system had a glitch and sent me a dress I had ordered previously through them. Their customer service SUCKS (COURTNEY IN PARTICULAR) and everyone else there...they don’t give a crap about their customers they are money hungry for cheap quality dresses. They refused to pay for my shipping back or cancelling my order. They kept telling me I was wrong. I live in America so it’s cost more to send it back than the dress itself since they are based in Australia. DONT WASTE YOUR MONEY HERE!!! Go to Hello Molly where they don’t mess crap up—-a lot of the same dresses for cheaper price and better quality!!!


 Comment

Annoyed customer
Reviewed
Quality
Shipping
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Price

Ordered a pair of bathers from white fox boutique. I am small on the bust and usually fit into a small size. I’m usually size 10 on the bottom but can also fit into a size 8 occasionally. I ordered small top and medium bottoms. The bottoms were way too small but the top fit. I sent them back to order the large. So annoying that I couldn’t swap my product. I had to wait for credit note to be given to me, which I didn’t receive until two weeks after I sent them back. I also had to pay postage. Once I got my credit note, the size large bottoms were sold out. Awesome. Now I have a bather top with no matching bottoms (they are maroon in colour so hard to mix n match as well!) I have to wait until they come back into stock. A customer service girl told me she doesn’t know when they are coming in stock. So angry and definitely won’t be shopping there again. If returns aren’t accepted they need to at least come up with a better exchange program. Worst repliers and longest time to process the returns.


 Comment

Another week still no contact
Reviewed
Quality
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Another week still no reply.

Please contact me and let me know what is happening with my order i am currently 107 out of pocket and still no response on the whereabouts. I now need the order delivered to a new address as the origional adress was for my boarding school wich is now closed for the year. PLEASE CAN SOMEONE CONTACT ME


 Comment

Poor Customer Service & Slow Returns
Reviewed
Quality
Shipping
Service
Price

I am not one to go to the effort to write reviews BUT this is an exception I am happy to make! I ordered a dress and a jumpsuit, dress was great but the jumpsuit was not true to size as advertised at all (way too big!) I followed the detailed returns process and paid an additional $16 to express ship the jumpsuit back to obtain a store credit as they do not offer refunds ... a bit sneaky for an online store also making you pay for the return shipping. My return arrived the day later and I contacted the customer service line to confirm it had indeed arrived to which she confirmed it had and I would need to wait a further 3-4 days per policy for their team to process. I waited for another 6 business days before contacting them again when I was met by a rather rude and condescending customer service member via chat. Needless to say she's told me to wait another 3-4 days "as per policy" even after telling her I had already waited 6. A genuine apology and immediate follow up to have this processed today was all it would of taken, now I have been left with a sour taste in my mouth and won't be purchasing again after I have to use up my store credit..... whenever it eventually gets processed!


 Comment

Helen's shopper avatarLevel 1
+ Follow
Frustrating and annoying experience
Reviewed
Quality
Shipping
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NA

After sales service is non existent, all you get in response to your emails are automated responses. I recently had to return an item of clothing because it was the wrong size. Despite numerous emails I was told that I would have to get a store credit before I could reorder the item in a bigger size. As I wanted it for a birthday party and the whole saga took three weeks needless to say it didn't arrive in time. I had to go out and buy another outfit as I was told that I would only receive a store credit which at this point I didn't want! So different to other online stores. I find it a very disappointing and frustrating experience and wish I had read the other reviews as I would not have ordered anything from them and will certainly never use them again!!!


 Comment

im so upset
Reviewed
Quality
Shipping
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Price

i wouldn't even give one star at this point. i am so incredibly frustrated and disappointed in this company, i have contacted multipule times in regards to an undelivered order and i have heard nothing back. firstly i never received a tracking number or order confirmation, which i thought might just be a processing delay, but then i received information from Australia Post saying my package was out for delivery, then all of a sudden it was undelivered and was being returned to sender. would just love some sort of contact with the company, i understand if i need to wait for it to be redelivered, but i need to know how to track it, or just know if i will ever get my order. with 0 contact i don't hold out hope for a refund, but i would really appreciate some help or an explanation.


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi Meg, are you able to send through an email to [email protected] and we can look into this with Australia Post for you. Thanks,

  • MEG_FLUGGE 

    I literally sent one through like 4 hours ago, please look through your email.

NEVER BUY FROM THIS WEBSITE!
Reviewed
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NA
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NA

I recently placed an order with White fox boutique and the jumpsuit I ordered was too small so I went to return it. I was shocked to see that I had to pay for me to return the goods but they also don't refund your money they only give store credit. I had to follow up with them twice but I got the store credit so I ordered the same jumpsuit in a size up. I got the bigger jumpsuit and it had a massive stain on the leg. So I sent them an email telling them I was unhappy and that I dont want a store credit I would like to return this item and get a full refund. I have been chasing them for 2 weeks and I got the refund today of only $10, the jumpsuit was $79.95! I have emailed them with no reply. I tried calling them but there is no phone number. I am very upset and will never buy from here again!


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi There, are you able to send through photos of the dress and your order number to [email protected] and we will look into this asap for you. Thanks,

White fox is foxyyyy
Reviewed
Quality
Shipping
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White fox boutique akela coral dress
BUY NOW
Akela coral dress
$89.95 AUD

Absolutely love love love! I got express shipping, it came the next day! I was very nervous about the quality for the cheap price of the dress, however, it’s amazing! My friend also ordered off of this site for another dress, and it too was absolutely stunning and great quality! Would definitely recommend white fox boutique 🥂


 Comment

Displaying reviews 11 - 20 of 73 in total

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