Start your review for White Fox Boutique
Start your review for White Fox Boutique

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45 people have reviewed White Fox Boutique

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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For the Fashion Obsessed, Shop Dresses, Tops, Shorts, Skirts, Shoes, Swimwear, Sunglasses & More!!


Shop Location

Australia

Shipping Locations

International

Refund/Exchange Policy

If you change your mind we offer store credits valid for 1 year! For our full return policy click below; http://www.whitefoxboutique.com/returns-and-policy

Showing all reviews for White Fox Boutique

Exactly what I expected & paid for!
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I very recently ordered a dress from White Fox Boutique for the first time. Put through my order & immediately received a confirmation email of my order. The following day I was given a tracking URL to see how far away my package was & received it the following day. I would highly recommend ordering from this online store - my dress was packaged in a material bag to ensure that it didn't get damaged. The dress was exactly what I thought it was! Would recommend & order from them again!


 Comment

Worst customer service ever
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Shipping
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Price

If I could I would give them no stars. The customer service is awful and takes several days to reply, and the only way I got them to reply is by emailing them multiple times. The packaging was nice, but they sent me the wrong product. I have been going back and forth with customer service for over a month just to process the return. Still haven't received the correct item, nor the refund for return shipping which they promised to get to me immediately after I sent them the receipt, which was two weeks ago. Very disappointed by the customer service.


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    I am sorry to hear you are unhappy with your shopping experience. Are you able to send through an email to [email protected] with your order number and I will look into this asap for you. Thank you

The worst service I've ever experienced!!!
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Sorry to say but there is no way I order from this shop again. I have placed the order last week but there is still no information about it. BUT the money were withdrawn from my card as soon as I placed the order. A couple of days later I sent them an email and guess what? No one got back to me. Then I sent an email asking to cancel my order and get my money back. Still no response. I even wrote them on their instagram page in direct messages. Guys, what's wrong? I can't get to you any other way since I am from another continent! I WANT TO CANCEL MY ORDER! I hope I'll get any reaction here...


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi Polina, Hi there! Unfortunately it sounds like your order was held up as the system needed further information. Are you able to send through an email to [email protected] with your order number and we will look into this asap.
    Thank you

If I could give 0 stars I would
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NA

The whole experience with them was awful. I needed to return a pair of jeans as they were too small. Had to pay $15 to send the package across Sydney which was the first problem. I was given store credit so then went to re Oder them and they were out of stock. A month later they still aren't back so I've just spoken to a robot like person on the customer service chat (there's no phone number to ring) explained my situation and asked for a refund so I could buy other jeans else where which they refused. I'm not exaggerating when I say I've cried over this situation as it has been so stressful. I still don't have the jeans and there's a chance I won't for another month meaning this will have dragged out for two months. Do not order from them it's just not worth it.


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi Chloe, Unfortunately as per our returns policy we do not refund for change of mind or incorrect sizing. I have linked our returns policy for you below;
    https://www.whitefoxboutique.com/returns
    Let me know if you need any further info.
    Thank you

Prepare to pay 60% in custom fees
Reviewed
Quality
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White fox boutique all swimwear
BUY NOW
All swimwear
$55 AUD

My review is for all their products and services. They will take days to reply. They will mark the value of their product much higher than what you are paying so when the product arrives in your country you will have to pay over 60% in duty/custom fees. It is NOT worth it. I bought a top for 55 AUD and paid $30 CAD in customs. It's ridiculous. The quality is decent but not worth a 60% in taxes like I baisically paid 90CAD for a bikini top.


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi Stephanie, as per our shipping information page duties and taxes are a tax from your country and are out of our control, we recommend contacting your local customs office prior to ordering online, so you are not surprised by any unexpected charges. I have linked our shipping information page below: 
    http://www.whitefoxboutique.com/shipping-information/ 
    If you have any further questions please email [email protected]
    Thank you,

Alyce's shopper avatarLevel 1
+ Follow
Next Day Delivery? Where the hell is my dress?!?
Reviewed
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I ordered a dress for my engagement party and paid $7.95 for next day delivery and guess what THE DRESS NEVER ARRIVED!!!!! In fact it was only dispatched at 4pm the day it was supposed to be delivered. So now not only do I have to find a new dress with no time to spare, I have to pay $9.95 to return the dress that was supposed to arrive today. This is just ridiculous. This is no way to run a business.


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi Alyce, Are you able to send through an email to [email protected] with your order number and I will look into this for you. Thank you

Worst customer service experience ever!!
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The worst customer service i've ever experienced! I placed a $275 USD order and due to the purchase amount I was eligible for free "expedited" shipping. However it's been one week and the items still have not even shipped! I contacted customer service by email as they do not have a phone number listed on their site and waited two days for a response. I immediately emailed them back but my item still has not been shipped. I have asked for a full refund as it has been one week, I no longer want the items and they are still in their facility. I will never shop from this site again!!


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    I am sorry to hear you are unhappy with your shopping experience. Are you able to send through an email to [email protected] with your order number and I will look into this asap for you. Thank you

  • MP83 

    I have been emailing that exact email address all week and no one has responded! It's interesting that you would monitor this review site more thoroughly than your customer service emails. I will be disputing these charges with my credit card company asap!

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Pool Quality Poor Customer Service
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Bought a dress based on garment depicted in online catalogue. When it arrived it was such poor quality fabric and completely see through. The dress was unwearable. There is no phone number to contact anyone, no surprise, and it took them over a week to reply to my complaint. The dress online must be photo shopped as it is not see through. They will only issue me store credit and say the dress was not described as being 'lined' Well not all dresses have to be lined to be wearable! I told them I'd dispute the charge with my credit card company and they replied saying so would they!!!! Wow!!! If they were a successful company, they'd have a working phone number and accept the returned dress & issue a refund. Buyer be ware. I am not letting this one go. Hopefully American Express will back me and teach them a lesson!


 Comment

WORST CUSTOMER SERVICE! LOST ITEMS!!!!
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Worst customer service! My order status on the website says complete, although my dresses havent arrived! I emailed them about it twice and havent got a reply for 6 days!! Do not buy from this company as if anything goes wrong with your order they are useless for fixing it. I have lsot over $300 and they arent replying to either of my emals. There is no other contact details on the site.


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi Jess, are you able to let me know your order number? I will look into this asap for you.

alright
Reviewed
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bad customer service, only just got back to me


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi Jess, are you able to let me know your order number? I will look into this asap for you.

Displaying reviews 11 - 20 of 45 in total

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