Start your review for White Fox Boutique
Start your review for White Fox Boutique

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60 people have reviewed White Fox Boutique

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

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For the Fashion Obsessed, Shop Dresses, Tops, Shorts, Skirts, Shoes, Swimwear, Sunglasses & More!!


Shop Location

Australia

Shipping Locations

International

Refund/Exchange Policy

If you change your mind we offer store credits valid for 1 year! For our full return policy click below; http://www.whitefoxboutique.com/returns-and-policy

Showing all reviews for White Fox Boutique

Annoyed customer
Reviewed
Quality
Shipping
Service
Price

Ordered a pair of bathers from white fox boutique. I am small on the bust and usually fit into a small size. I’m usually size 10 on the bottom but can also fit into a size 8 occasionally. I ordered small top and medium bottoms. The bottoms were way too small but the top fit. I sent them back to order the large. So annoying that I couldn’t swap my product. I had to wait for credit note to be given to me, which I didn’t receive until two weeks after I sent them back. I also had to pay postage. Once I got my credit note, the size large bottoms were sold out. Awesome. Now I have a bather top with no matching bottoms (they are maroon in colour so hard to mix n match as well!) I have to wait until they come back into stock. A customer service girl told me she doesn’t know when they are coming in stock. So angry and definitely won’t be shopping there again. If returns aren’t accepted they need to at least come up with a better exchange program. Worst repliers and longest time to process the returns.


 Comment

Another week still no contact
Reviewed
Quality
Shipping
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Price

Another week still no reply.

Please contact me and let me know what is happening with my order i am currently 107 out of pocket and still no response on the whereabouts. I now need the order delivered to a new address as the origional adress was for my boarding school wich is now closed for the year. PLEASE CAN SOMEONE CONTACT ME


 Comment

Poor Customer Service & Slow Returns
Reviewed
Quality
Shipping
Service
Price

I am not one to go to the effort to write reviews BUT this is an exception I am happy to make! I ordered a dress and a jumpsuit, dress was great but the jumpsuit was not true to size as advertised at all (way too big!) I followed the detailed returns process and paid an additional $16 to express ship the jumpsuit back to obtain a store credit as they do not offer refunds ... a bit sneaky for an online store also making you pay for the return shipping. My return arrived the day later and I contacted the customer service line to confirm it had indeed arrived to which she confirmed it had and I would need to wait a further 3-4 days per policy for their team to process. I waited for another 6 business days before contacting them again when I was met by a rather rude and condescending customer service member via chat. Needless to say she's told me to wait another 3-4 days "as per policy" even after telling her I had already waited 6. A genuine apology and immediate follow up to have this processed today was all it would of taken, now I have been left with a sour taste in my mouth and won't be purchasing again after I have to use up my store credit..... whenever it eventually gets processed!


 Comment

Helen's shopper avatarLevel 1
+ Follow
Frustrating and annoying experience
Reviewed
Quality
Shipping
Service
Price
NA

After sales service is non existent, all you get in response to your emails are automated responses. I recently had to return an item of clothing because it was the wrong size. Despite numerous emails I was told that I would have to get a store credit before I could reorder the item in a bigger size. As I wanted it for a birthday party and the whole saga took three weeks needless to say it didn't arrive in time. I had to go out and buy another outfit as I was told that I would only receive a store credit which at this point I didn't want! So different to other online stores. I find it a very disappointing and frustrating experience and wish I had read the other reviews as I would not have ordered anything from them and will certainly never use them again!!!


 Comment

im so upset
Reviewed
Quality
Shipping
Service
Price

i wouldn't even give one star at this point. i am so incredibly frustrated and disappointed in this company, i have contacted multipule times in regards to an undelivered order and i have heard nothing back. firstly i never received a tracking number or order confirmation, which i thought might just be a processing delay, but then i received information from Australia Post saying my package was out for delivery, then all of a sudden it was undelivered and was being returned to sender. would just love some sort of contact with the company, i understand if i need to wait for it to be redelivered, but i need to know how to track it, or just know if i will ever get my order. with 0 contact i don't hold out hope for a refund, but i would really appreciate some help or an explanation.


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi Meg, are you able to send through an email to [email protected] and we can look into this with Australia Post for you. Thanks,

  • MEG_FLUGGE 

    I literally sent one through like 4 hours ago, please look through your email.

NEVER BUY FROM THIS WEBSITE!
Reviewed
Quality
Shipping
NA
Service
NA
Price
NA

I recently placed an order with White fox boutique and the jumpsuit I ordered was too small so I went to return it. I was shocked to see that I had to pay for me to return the goods but they also don't refund your money they only give store credit. I had to follow up with them twice but I got the store credit so I ordered the same jumpsuit in a size up. I got the bigger jumpsuit and it had a massive stain on the leg. So I sent them an email telling them I was unhappy and that I dont want a store credit I would like to return this item and get a full refund. I have been chasing them for 2 weeks and I got the refund today of only $10, the jumpsuit was $79.95! I have emailed them with no reply. I tried calling them but there is no phone number. I am very upset and will never buy from here again!


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi There, are you able to send through photos of the dress and your order number to [email protected] and we will look into this asap for you. Thanks,

White fox is foxyyyy
Reviewed
Quality
Shipping
Service
Price
White fox boutique akela coral dress
BUY NOW
Akela coral dress
$89.95 AUD

Absolutely love love love! I got express shipping, it came the next day! I was very nervous about the quality for the cheap price of the dress, however, it’s amazing! My friend also ordered off of this site for another dress, and it too was absolutely stunning and great quality! Would definitely recommend white fox boutique 🥂


 Comment

Faulty dress
Reviewed
Quality
Shipping
Service
Price
NA
White fox boutique dress
BUY NOW
Dress
$60 AUD

Awful customer service. Received a faulty garment, took photos and emailed them which is fine I understand it happens. When the item was sent back they said it was “heavily marked” and the photos they sent back were completely different to mine! When I asked to speak to someone higher they ignored my emails, they don’t have a phone number so I couldn’t speak to anyone else. from reading these reviews it seems like a common thing that happens... do not buy from here!


 Comment

Never received my order - STILL no refund
Reviewed
Quality
Shipping
Service
Price

Their products are great quality and very cute, but customer service is TERRIBLE. I ordered a bikini from them in JULY and it never arrived. I ordered a one piece from them before and was very satisfied and decided to buy again. Worst mistake Ive ever made. I expected a longer delivery time since the company is in Australia, but this is just ridiculous. They attempted to deliver then decided for whatever reason to send it back to the shipper. To this day I have still not received a refund despite many emails back and forth with customer service. I paid over $60 USD for ONE bikini and it is basically money thrown in the trash. I am very disappointed and angry. Customer service is being completely unhelpful, saying they can only issue me store credit because its a return but it isnt. The item literally never made it to me. They are also saying they cant even give me the store credit until they receive the item, and that it can take 60-90 days for the item to return to their warehouse, but it has now been over 90 days and I have not received my refund or store credit. Do not buy from white fox boutique. They will take your money and give you nothing in return.


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi Blaire, I can see you have been in contact with customer service and they have opened an investigation with DHL for you. DHL advised that the order was returning back to us, once we receive the order back to us we can either resend this for you or issue store credit for the order. If you have any further questions regarding this please send through an email to [email protected] Thanks!

  • BLAIREMCK26 

    I do not want store credit as I do not plan to order again and have the same delivery issue occur. Please refund my purchase amount to my credit card as possible. Thank you.

Long lunch dress
Reviewed
Quality
Shipping
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Price

Absolutely shocking customer service! Returned a dress which was too small after using their measurement charts! Returned the item in hope of reordering nearly two weeks ago and all I get is generic replies. Both my daughters order from here and were surprised at the lack of service! Think twice before ordering...I’m still waiting ...


 Comment

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