Start your review for White Fox Boutique
Start your review for White Fox Boutique

How’d they do?

42 people have reviewed White Fox Boutique

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

Pink dropdown open

For the Fashion Obsessed, Shop Dresses, Tops, Shorts, Skirts, Shoes, Swimwear, Sunglasses & More!!


Shop Location

Australia

Shipping Locations

International

Refund/Exchange Policy

If you change your mind we offer store credits valid for 1 year! For our full return policy click below; http://www.whitefoxboutique.com/returns-and-policy

Showing all reviews for White Fox Boutique

Wow just wow
Reviewed
Quality
Shipping
Service
Price
NA

Wow just wow! I wish I had read these reviews before I purchased a dress for an important event.
Standard shipping to nz 3-5 working days ... Its now the 9th working day since placing the order..... Never received a confirmation email but the payment has processed?
Emailed to get some assistance cos the link they provide for your minimal tracking is not working on their website? No response, sent another email .... No response. Head over to their fb page what do ya know there is mo way to message them ? Head over to IG and DM them ... Guess what no response! Ask them how do you make a complaint on a IG post of theirs and they reply back straight away saying DM us ??? I am beyond frustrated now its ridiculous. I have never been this ignored by a company with this my h exposure. How are they still in business. It seems as though they only pay attention if you are am influencer on IG or YouTube. I expect a refund at this point simply because I have purchased an item that I don't have. Waste of money and time I could have wiped out my sewing matching and made myself a dress by know lol. Disgraceful!


 Comment

Best online store and service ever !!
Reviewed
Quality
Shipping
Service
Price

I recently made a purchase with WHITE FOX BOUTIQUE for my up and coming European holiday. I was unsure on sizing for swim so I went on their online chat platform and the lovely stylist was able to assist me with sizing which was so helpful as I didn't have time to purchase the incorrect size. I received my package super quick and the fit and quality of my swimwear is AMAZING !!! IM IN LOVE !!! This store is honestly the best and all the customer service team is super helpful and responsive. I give you a 10/10 for service and couldn't recommend this store more to women wanting summer outfits and swim for holidays and summer life. Thank you WHITE FOX. I am one extremely happy customer and I know my holiday is going to be absolutely amazing because my swim and outfits are perfect !!!


 Comment

Ana's shopper avatarLevel 1
+ Follow
WHITE FOX BOUTIQUE
Reviewed
Quality
Shipping
Service
Price
NA

ES UNA ESTAFA!!!!!! Pagué 125 euros por dos vestidos, y cuando me llegaron la aduana española me pidió 55 euros más por impuestos y aranceles. Al negarme a pagar esa cantidad, ya que lo desconocía y desde la tienda no había sido informada, he perdido el dinero y la ropa. No me dan ninguna solución desde White Fox Boutique, y no puedo hacer nada porque no me ampara ninguna ley, ya que esta tienda está fuera de Europa. Yo ya no voy a recuperar el dinero, pero no quiero que le pase a nadie más!!! Recomiendo no comprar NUNCA aquí.


 Comment

Eliza's shopper avatarLevel 1
+ Follow
Like talking to a brick wall
Reviewed
Quality
Shipping
Service
Price

I received an item, there was nothing wrong with it. Beautiful fit, colour, everything. But I bought the wrong size therefore I sent it back. It's been TWO WEEKS since my item was delivered to them. Meanwhile, I have emailed them MULITPLE times, only receiving replies that were repetitive and not helpful at all. Still haven't been given store credit.
VERY DISAPPOINTED.


 Comment

WORST BRAND/ PRODUCTS/ CUSTOMER SERVICE
Reviewed
Quality
Shipping
Service
Price

Horrible experience. Please go as far as you can from them! Ive been trying to contact them many times this past few weeks, I got only one reply telling me that they are not refunding money. The dresses I ordered are ugly and the quality looks so poor, The sizing are completely wrong too. So I don't want any store credit because i'm not going to buy anything else there! Seeing all those bad comments I'm scared to send the items back and to never see my money back. You should be ashame to have a customer service like this!!!! I'm not going to give up on this so you better contact me asap.


 Comment

 Eliza
Horrible!!!!!
Reviewed
Quality
Shipping
Service
Price
NA

Horrid! I returned a item back to them as it was WAY to small. Have been waiting more than 3 weeks now for them to process my return!!! I threw out my tracking number when I saw it had been delivered to their facility and apparently they can't find my item without a tracking number... even though my name is on the back of the parcel I sent back. Stupid! And don't get me started on their customer service! Its like talking to a brick wall.. so dumb


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi Madeline, are you able to send through an email to [email protected] with a proof of postage receipt or can you please let us know the date that your return said it was delivered and we can look into this further for you. Thank you

  • MADELINEJAYYY 

    I have emailed - about 7 times! And I emailed again this morning! I have explained that I no longer have my tracking number as I disposed of it as it said it was at your facility! And who knows the date of arrival now! You guys have taken more than 3 weeks to process that return.... my name is on the back of the parcel and I can easily tell you the product returned and order number !

read more

Anna's shopper avatarLevel 1
+ Follow
Horrible products & shady customer service
Reviewed
Quality
Shipping
Service
Price
NA

I ordered 3 things from them. One was all right, one was too big and the third jumpsuit was so awful. Totally not as pictured on the website, horrible quality and the size was like for a 10 year old kid (and I'm US size 2). So I sent it back, even though I had to pay for my own shipping to Australia only to be able to receive store credit. Which I never even received. Horrible products, even worse customer service.


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi Anna,

    Are you able to send through your tracking number to [email protected] and we can look into your return. Thank you,

Exactly what I expected & paid for!
Reviewed
Quality
Shipping
Service
Price

I very recently ordered a dress from White Fox Boutique for the first time. Put through my order & immediately received a confirmation email of my order. The following day I was given a tracking URL to see how far away my package was & received it the following day. I would highly recommend ordering from this online store - my dress was packaged in a material bag to ensure that it didn't get damaged. The dress was exactly what I thought it was! Would recommend & order from them again!


 Comment

Worst customer service ever
Reviewed
Quality
Shipping
Service
Price

If I could I would give them no stars. The customer service is awful and takes several days to reply, and the only way I got them to reply is by emailing them multiple times. The packaging was nice, but they sent me the wrong product. I have been going back and forth with customer service for over a month just to process the return. Still haven't received the correct item, nor the refund for return shipping which they promised to get to me immediately after I sent them the receipt, which was two weeks ago. Very disappointed by the customer service.


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    I am sorry to hear you are unhappy with your shopping experience. Are you able to send through an email to [email protected] with your order number and I will look into this asap for you. Thank you

The worst service I've ever experienced!!!
Reviewed
Quality
Shipping
Service
Price

Sorry to say but there is no way I order from this shop again. I have placed the order last week but there is still no information about it. BUT the money were withdrawn from my card as soon as I placed the order. A couple of days later I sent them an email and guess what? No one got back to me. Then I sent an email asking to cancel my order and get my money back. Still no response. I even wrote them on their instagram page in direct messages. Guys, what's wrong? I can't get to you any other way since I am from another continent! I WANT TO CANCEL MY ORDER! I hope I'll get any reaction here...


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi Polina, Hi there! Unfortunately it sounds like your order was held up as the system needed further information. Are you able to send through an email to [email protected] with your order number and we will look into this asap.
    Thank you

Displaying reviews 1 - 10 of 42 in total

Are you an online shop owner? Claim your shop today.