I have recently placed an order with White Fox Boutique, I spent $280 as I was in desperate need of new clothes.
I was a size 8-10 before I had my daughter I am now a size 12 so of course as I was choosing my clothes from the website I chose their largest size which was a size (L) and as stated in the fitting guide the size (L) is equivalent to a size 12 AU.
As I received my items I was so excited to try them on, little did I know I couldn't get them up past my thighs! I measured the items and compared them to the sizing guide, the measurements where no where close to what is stated for a size 12.
I contacted customer service for a refund, they then told me they do not refund for incorrect sizing, they said they can give me a store credit.... I explained to them that I chose the largest of their sizes which is supposed to be a size 12 (my size) and it is not my fault their clothing run small.
They then said the size guide is a guide only and that different garments are made from different manufacturers and sizes vary. They still refused to give me my money back and told me that I could spend the store coupon on shoes, accessories and cosmetics...
I am extremely PISSED off as I do not want to spend $280 on shoes, accessories and cosmetics, I purchased clothing as clothing is what I NEEDED.
I have also compared their shorts with a size 8 pair of jeans I own and they are almost identical in sizing, I them compared their shorts with a size 10 pair of shorts I own and my size 10 shorts are actually BIGGER then their size "12".
I have contacted fair trading to get my money back.
DO NOT SHOP HERE.