Start your review for White Fox Boutique
Start your review for White Fox Boutique

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29 people have reviewed White Fox Boutique

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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For the Fashion Obsessed, Shop Dresses, Tops, Shorts, Skirts, Shoes, Swimwear, Sunglasses & More!!


Shop Location

Australia

Shipping Locations

International

Refund/Exchange Policy

If you change your mind we offer store credits valid for 1 year! For our full return policy click below; http://www.whitefoxboutique.com/returns-and-policy

Showing all reviews for White Fox Boutique

Worst customer service experience ever!!
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Quality
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The worst customer service i've ever experienced! I placed a $275 USD order and due to the purchase amount I was eligible for free "expedited" shipping. However it's been one week and the items still have not even shipped! I contacted customer service by email as they do not have a phone number listed on their site and waited two days for a response. I immediately emailed them back but my item still has not been shipped. I have asked for a full refund as it has been one week, I no longer want the items and they are still in their facility. I will never shop from this site again!!


 Comment

Pool Quality Poor Customer Service
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Bought a dress based on garment depicted in online catalogue. When it arrived it was such poor quality fabric and completely see through. The dress was unwearable. There is no phone number to contact anyone, no surprise, and it took them over a week to reply to my complaint. The dress online must be photo shopped as it is not see through. They will only issue me store credit and say the dress was not described as being 'lined' Well not all dresses have to be lined to be wearable! I told them I'd dispute the charge with my credit card company and they replied saying so would they!!!! Wow!!! If they were a successful company, they'd have a working phone number and accept the returned dress & issue a refund. Buyer be ware. I am not letting this one go. Hopefully American Express will back me and teach them a lesson!


 Comment

WORST CUSTOMER SERVICE! LOST ITEMS!!!!
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Worst customer service! My order status on the website says complete, although my dresses havent arrived! I emailed them about it twice and havent got a reply for 6 days!! Do not buy from this company as if anything goes wrong with your order they are useless for fixing it. I have lsot over $300 and they arent replying to either of my emals. There is no other contact details on the site.


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi Jess, are you able to let me know your order number? I will look into this asap for you.

alright
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bad customer service, only just got back to me


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi Jess, are you able to let me know your order number? I will look into this asap for you.

WORST CUSTOMER SERVICE! AVOID AT ALL COSTS!
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NA

The absolute worst customer service I have ever received ! I would not recommend using this company ! If your order that you have paid to have express post gets sent to the wrong address, expect to wait at least 3 weeks for them to work it out. It takes days for their customer service team to respond to an email. They don't even offer an apology! They don't have a contact number nor can you leave reviews on their social media page..


 Comment

 mp83jess_mann
and 1 more
  • HTREMLETT 

    agreed - they are absolutely appalling !!!!!!!!!!

  • JESS_MANN 

    This happened to me too! My items haven't come and they website ssays they've been delievered! emailed them and they haven't replied

read more

Don't order from White Fox!
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I have never been so annoyed and frustrated with a company ever. Do not order from them! My sister bought me a dress around $100 for my birthday to take on vacation. I opened the dress to find a ball of thread hanging on the back and the thread detailing on the front wasn't sewed on completely so it's just hanging there. I emailed and talked to Rhiannon to explain the situation and she ignored the part where I told her I received it like that and instead proceeded to ask me how it happened. Then after I explained to her I received the dress like that she didn't reply and it's been 6 days without a reply back from white fox boutique. Low quality clothing with poor customer service!


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi There, we have been closed over the long weekend due to the Easter Holidays. If you let me know your order number I will look into this asap! Thank you

I recommend this shop!
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Great Australian online store!!!
They only offer store credit for returns but they have sooo many cute clothes it's not an issue for me to find something else.


 Comment

Lula's shopper avatarLevel 1
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Horrible company
Reviewed
Quality
Shipping
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White fox boutique sway dress white
BUY NOW
Sway Dress White
$69.95 AUD

I ordered this dress in a medium based on their size guide and the actual measurements of the dress are a size smaller. They told me their size guide is just a suggestion and basically means nothing. They refuse to refund my money. Why have a size guide at all if the item you are sending has not been measured and determined to be in that size range? Also, the dress in general is a very cheaply made linen material. No wonder they make you sign for packages, they are a total fraud and I will definitely report them to my credit card company.


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    As per our FAQ page our size guide is a guide only due to the various labels that we stock however most of our clothes are true to size however there are variations every now and then, depending on the supplier. We always try to specify if something runs a little small or large. On each product we list the size of the model and what she is wearing along with a recommendation e.g. go up one size if you are ever unsure of sizing feel free to send us through an email with your measurements and the item you're looking at to [email protected] or [email protected] and we can help recommend you a size based off your measurements.
    On our website we are registered as a google trusted store so I am unsure what you mean by fraud.

LOVE WHITE FOX
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Absoulutely fabulous online store! would recommend to anyone, such quick delivery and fab clothing! love my dress thanks white fox. xx


 Comment

New favourite online store
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great online store! Loved everything I recieved, shipping was super fast aswell! Would recommend 10/10

Displaying reviews 1 - 10 of 29 in total

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