Start your review for White Fox Boutique
Start your review for White Fox Boutique

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50 people have reviewed White Fox Boutique

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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For the Fashion Obsessed, Shop Dresses, Tops, Shorts, Skirts, Shoes, Swimwear, Sunglasses & More!!


Shop Location

Australia

Shipping Locations

International

Refund/Exchange Policy

If you change your mind we offer store credits valid for 1 year! For our full return policy click below; http://www.whitefoxboutique.com/returns-and-policy

Showing all reviews for White Fox Boutique

Completely Useless Customer Service
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Quality
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White fox boutique pandora heels nude
BUY NOW
Pandora Heels Nude
$89.95 AUD

Useless. Returned the shoes as they were at least two sizes too big to get a store credit. Paid for the return only to be told they're "heavily marked and clearly worn". When all I did was try them on. The pictures they sent were not "heavily marked and clearly worn" they had black dust of sorts or dirt on the soles, which is interesting since I never stood on the ground with them once! Now I have to pay again to have them returned to me. How pointless when they do not fit. The website CLEARLY states that they are true to size. Yet the manufacturer has told me the make is VERY large. Maybe if your website actually had an accurate representation of what they were selling you wouldn't have annoyed customers. So thanks for taking $100 from me and leaving me with no shoes.


 Comment

April's shopper avatarLevel 1
+ Follow
Not Worth Your Money
Reviewed
Quality
Shipping
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Price

I'm not impressed with this store's customer service as they weren't very helpful as I have received all my items faulty with clear pictures the girl just send a generic return info back. That I will have to return the item with my own money because I used a discount code. All my items were so sheer and the stitching was all ripped which on the model and description never advertised as sheer. I'm frustrated as I still paid a lot even with the discount for low quality items. Not worth the money and staff weren't nice either.


 Comment

Great
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Ordered a dress and sunglasses and got free express shipping, my order arrived less than 24hrs later with everything in there. I've seen some reviews about bad sizing but my dress fit perfectly, the quality wasn't great but size was perfect. Sunglasses were pretty big lenses but great quality. Overall pretty impressed


 Comment

Amy's shopper avatarLevel 1
+ Follow
Dangerously bad
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Quality
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NA
White fox boutique hasn t arrived yet so don t know
BUY NOW
Hasn't arrived yet so don't know
£100 GBP

I think this company might be operating a scam. Either that or it is the worst customer service I have ever received. Save yourself a lot of pain and avoid avoid avoid.


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi Amy, I can see that your order was pushed into Suspected Fraud due to your card issuing country not matching your Geo location.
    We understand you have placed this order however it has been flagged by our gateway, we have high security on our website to prevent internet fraud.
    The transaction has been approved by our gateway however it has been flagged and we needed to confirm the details with you before we ship the goods. By confirming these details with you we can make sure you are in fact the cardholder making this purchase and ( We must protect ourselves and the cardholder.... yourself from fraudulent activity)

    This is a common practice in our industry due to the amount of internet fraud which happens. There is nothing fraudulent happening on our end, In fact we are protecting yourself and your bank from possible fraud.

CONTACED FAIR TRADING
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Quality
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I have recently placed an order with White Fox Boutique, I spent $280 as I was in desperate need of new clothes.
I was a size 8-10 before I had my daughter I am now a size 12 so of course as I was choosing my clothes from the website I chose their largest size which was a size (L) and as stated in the fitting guide the size (L) is equivalent to a size 12 AU.

As I received my items I was so excited to try them on, little did I know I couldn't get them up past my thighs! I measured the items and compared them to the sizing guide, the measurements where no where close to what is stated for a size 12.

I contacted customer service for a refund, they then told me they do not refund for incorrect sizing, they said they can give me a store credit.... I explained to them that I chose the largest of their sizes which is supposed to be a size 12 (my size) and it is not my fault their clothing run small.
They then said the size guide is a guide only and that different garments are made from different manufacturers and sizes vary. They still refused to give me my money back and told me that I could spend the store coupon on shoes, accessories and cosmetics...

I am extremely PISSED off as I do not want to spend $280 on shoes, accessories and cosmetics, I purchased clothing as clothing is what I NEEDED.

I have also compared their shorts with a size 8 pair of jeans I own and they are almost identical in sizing, I them compared their shorts with a size 10 pair of shorts I own and my size 10 shorts are actually BIGGER then their size "12".

I have contacted fair trading to get my money back.

DO NOT SHOP HERE.


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi Brooke, If you are ever unsure of sizing if you send through an email to [email protected] or [email protected] with your measurements we will happily recommend you a size.
    I have linked our size guide page below for you:
    https://www.whitefoxboutique.com/size-guide

    As our garments are constructed by different designers and suppliers, we are unable to provide specific measurements for all items.
    For reference for each particular product we have noted the size of the model the size she is wearing and whether the item is true to size.
    Returns will not be accepted as faulty for irregularities with the sizing guide, as we have made it clear that this is a guide only.

    I have linked our returns policy for you below;
    https://www.whitefoxboutique.com/returns
    Let me know me if you need any further information, thank you.

dont care about their customers.
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they are the most inconsiderate boutique I've dealt with, a purchase of nearly $500 was just made and two of the items were damaged. I filled out the returns form and sent it back only to be denied a refund because I didn't email them about me sending back the damaged items. I am now only entitled to a store credit. The customer service is appalling and I've never had this kind of disgust towards any clothing business. most are so understanding and lenient, you can tell by far all they care about is the profits made and influencers, not their general customer base. very upset about this.


 Comment

  • J_MARIE 

    my advice would be to never give your hard earned money to this brand, give it to a brand that appreciates it and cares.

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi Jemma, if you can send through an email to [email protected] with your order number and the items we will happily organise replacements asap for you. Thank you!

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Give me my damn money back
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Hate this place I have been waiting for 2 months for a store credit because they have wrong sizes. I have tried to reach out by email many times an have still heard nothing back. I will never buy from them again which is a disappointment I spent 150 on two things plus shipping.


 Comment

  • White Fox Boutique's logo
    White Fox Boutique 

    Hi Maddie, could you please send through your order number and tracking number for the return to [email protected] and we will look into this asap for you!

Love it!!!
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Favourite online store! Love my new clothes!
& Impressed with customer service, they were so helpful when i accidentally put my address in wrong :(

10/10


 Comment

Wow just wow
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NA

Wow just wow! I wish I had read these reviews before I purchased a dress for an important event.
Standard shipping to nz 3-5 working days ... Its now the 9th working day since placing the order..... Never received a confirmation email but the payment has processed?
Emailed to get some assistance cos the link they provide for your minimal tracking is not working on their website? No response, sent another email .... No response. Head over to their fb page what do ya know there is mo way to message them ? Head over to IG and DM them ... Guess what no response! Ask them how do you make a complaint on a IG post of theirs and they reply back straight away saying DM us ??? I am beyond frustrated now its ridiculous. I have never been this ignored by a company with this my h exposure. How are they still in business. It seems as though they only pay attention if you are am influencer on IG or YouTube. I expect a refund at this point simply because I have purchased an item that I don't have. Waste of money and time I could have wiped out my sewing matching and made myself a dress by know lol. Disgraceful!


 Comment

Best online store and service ever !!
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I recently made a purchase with WHITE FOX BOUTIQUE for my up and coming European holiday. I was unsure on sizing for swim so I went on their online chat platform and the lovely stylist was able to assist me with sizing which was so helpful as I didn't have time to purchase the incorrect size. I received my package super quick and the fit and quality of my swimwear is AMAZING !!! IM IN LOVE !!! This store is honestly the best and all the customer service team is super helpful and responsive. I give you a 10/10 for service and couldn't recommend this store more to women wanting summer outfits and swim for holidays and summer life. Thank you WHITE FOX. I am one extremely happy customer and I know my holiday is going to be absolutely amazing because my swim and outfits are perfect !!!


 Comment

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