Start your review for West Elm
Start your review for West Elm

How’d they do?

7 people have reviewed West Elm

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

Pink dropdown open

Carefully and wonderfully curated collection of home and furnishing that will inspire!


Shop Location

USA

Shipping Locations

International

Products

Home & Gifts

Showing all reviews for West Elm

Dream Decor
Reviewed
Quality
Shipping
Service
Price

The Decor at West Elm is extremely trendy and is extremely good quality. When you enter the store you literally want to buy everything to create the look they display. Although it's on the pricey side, it becomes worth it when you are buying something for a house you will live in for multiple years. I would highly recommend this shop for young people doing up an apartment.


 Comment

Outstanding Quality and Service!
Reviewed
Quality
Shipping
Service
Price
NA

I ordered a bed frame from West Elm. It arrived in time, and was exactly true to the photograph online. The assembly team was efficient and clean, they left no boxes or scraps of cardboard around. The quality was amazing and did not creek at all. West Elm is expensive but worth your money.


 Comment

David's shopper avatarLevel 6
+ Follow
Wanted everything
Reviewed
Quality
Shipping
Service
Price

Definitely wanted to buy the entire store but controlled myself and left with just a lamp.


 Comment

Obsessed
Reviewed
Quality
Shipping
Service
Price

Great service and products! My whole apartment is decked out in West Elm and everything was assembled and taken care of by their delivery service.


 Comment

Fast shipping and good quality products
Reviewed
Quality
Shipping
Service
Price

I recently moved and have bought a ton of stuff from West Elm, in store and online. Lamps, coffee table and some little decor items.

If they don't have an item in stock in the store they'll ship it to you and waive the delivery fee, which is a huge plus! And they have some really good sales if you sign up to their emails, although it's dangerous as I end up buying something every time!

Huge Rug Shipped to Asia! 1/3 Cost of Crate and Barrel Singapore!
Reviewed
Quality
Shipping
Service
Price

Buying furniture for our new home, we wanted a large rug (8ft x 10ft)...or about (245cm x 310cm). This is a massive item to ship overseas, but West Elm was able to ship rugs up to this size to Singapore. With an online sale for rugs at the time, the rug cost US$422. I ordered some cushions and other items too so total invoice was about US$530. Shipping was US$140 and Duties of US$57. While this is a fairly large shipping cost, i thought it was very cheap considering the rug size.

West Elm uses Border Free (www.borderfree.com) for international shipping.

At Crate and Barrel in Singapore Ion, rugs this dimension were closer to SGD$1500-2000.

The small items in stock were sent immediately and the rug followed.


 Comment

 Junipershirt_flirter
and 1 more
Fantastic service, quality goods, prompt delivery
Reviewed
Quality
Shipping
Service
Price
NA

Excellent service both offline and online. I'm a big fan of their bowls and kitchenwares. I've ordered their crockery several times and in one order, the mug arrived broken. It was packaged carefully in bubble wrap and well placed in the box so I'm puzzled as to how it broke. I called up the customer service and asked how I could send in photos of proof and she said there wasn't a need to, and credited back the refund into my credit card. It was that simple and painless. So big thumbs up on the service in addition to beautiful products. It ships internationally - Singapore included however, be prepared to pay marked up prices after conversion.


 Comment

 Junipershirt_flirter
and 1 more
Displaying all 7 reviews

Are you an online shop owner? Claim your shop today.