First let me say want my look offers great products at great deals, however as a wholesale distributor myself I can say that they do over charge alot which is why they are able to do these 40 - 50% coupons because they mark their products up over triple the amount of what they paid initially. Secondly though their customer service is absolutely horrible. Every time i have placed an order something is always missing, then you have to reach out because they either forgot to ship the item with your order, or they ran out of stock they say. It is very questionable because both your ticket that you receive with your package says the item shipped, and the email confirmation says the item was shipped to you. If you didn't realize the item was their you would be "stolen out of your money". Then you have to take the steps to reach out to their team which are not helpful and they never give you a straight answer and then they always end of just giving you an in store credit to use. It is just horrible to have to go through all this. They use big name celebs to rep their brands including Lily Galachi which is I why i first purchased with them, because i think highly of her. However they really need to evaluate how they handle returns, and their entire company honestly when it comes to shipping, packaging, and keeping track of their own inventory.