I ordered a backpack from Totemo Kawaii Shop, I was so excited to have such a cute backpack, but was terribly disappointed. I don't understand how this store could have 100%. It's taking almost 2 months for my order to arrive, which the site never warned me about. Also, anytime I emailed the shop, I'd get the same exact answer: You should be getting your backpack in 1-2 weeks. And it's been two months. Finally, the last time the shop answered my email, they finally admitted they actually have no control over when my order will arrive and that it depends on my local post. But that's not my job to communicate with my local post, the SHOP should do that - which they're clearly not. They just send out some stuff and don't even care if the right person receives them, or even if ANYBODY does. So when Jenny, the girl I was emailing the whole time, told me they have no control over my backpack right now, I decided to wait a little longer. And now it's only a few days away from being two months since I've placed an order on their site and my backpack is still not on my back. So I emailed Jenny if they could send my money back, that I no longer trust her or the site and that I will never shop from them again and just NEED MY MONEY BACK. And guess what? Jenny didn't answer. Which is as sketchy as it gets. So yeah, the Totemo Kawaii Shop probably stole a lotta money from me. I mean, a lot considering my monthly budget. So yeah, there it is. Don't trust a site just because they have good reviews! Clearly that plays no role. I don't know what I did to the site, but I certainly am not on the nice list.