Start your review for Tiger Mist
Start your review for Tiger Mist

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13 people have reviewed Tiger Mist

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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Boutique


Shop Location

Australia

Shipping Locations

International

Products

Womenswear

Showing all reviews for Tiger Mist

Slow shipping time and unreliable !!
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Quality
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Very unhappy with the experience.

I needed my clothing by a certain date so i selected express shipping but it still wasnt dispatched after 3 days. I was prepared to wait a few more days as they were having a busy sale period but then i got an email saying theyre out of stock of the item i needed and refunded my money!

It took 4 days for them to realise they didn't actually have any stock and only sent a 20% discount code. Very unreliable website


 Comment

Worst customer service ever
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NA

Absolutely terrible customer service. After waiting for three weeks on my package, I emailed them to see where it was. They told me that it had been sent back to Australia, because according to them, I listed an incorrect delivery address. I checked, and it was the correct address and it was complete. They gave me a credit coupon to use to re-order my package, but it didn't include the shipping costs I paid and the value was less than what I paid for. They didn't want to put it back in my credit card account, so now I have to order there again. After sending another email, I was yet again blamed for putting in the incorrect address and they offered me a 20% off of shipping. So, I waited for over three weeks, didn't receive a package, even though I put in the right address and I had to pay for it. Worthless.


 Comment

Terrible customer service
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Absolutely terrible customer service. After waiting for over three weeks for my package, I decided to send an email regarding where my package was. They told me it had been send back to Australia and blamed me for putting in the wrong address. I checked and my address was completely correct, nothing was missing. They refused to refund the money back into my credit card account and gave me a credit coupon that was less than the value I had paid for in the first place and it didn't include the shipping costs either! After I sent another email, they blamed me again for putting in an invalid address and offered me a 20% off of shipping. So, I waited 3,5 weeks for a package that didn't arrive, paid shipping costs, put in the right address but still had to pay for it! I never want to order their again, even though I know have to since they won't refund the money to my credit card account. I have never experienced worse customer service.


 Comment

Trust the reviews. Horrible service
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Placed an order and did not receive any follow up regarding the order. No confirmation email, no shipping status, nothing. Finally 3 weeks after I placed the order I emailed Tiger Mist to be told my payment was successful but my order was lost in their system, "some kind of glitch". Immediately refunded payment without an option to expedite shipping or anything! Huge disappointment. After reading these reviews I am not surprised...


 Comment

Gina's shopper avatarLevel 1
+ Follow
HORRIBLE SERVICE - STAY AWAY!!!
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Really slow with shipping, terrible customer service and everything went wrong with pre-order. Placed an order for a bunch of items early June, didn't get them until two months later end of July and I still haven't gotten my pre-ordered item which was supposed to be sent out early july. When I try to contact customer service they keep giving me the run around and responses that are not helpful not to mention not even addressing the issue. The actual products that I did get weren't bad quality but probably not worth the money or the headache. I will not make the mistake of ordering through them again as there are many other Australian boutiques with similar if not better products and that have their shit together and great customer service


 Comment

Never again
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First time ordering from tiger mist. I ordered it in January as a pre order expected to arrive beginning of March. It never came. I tried to get in contact for ages but no one would return my emails or posts on Insta. Finally some one replied and told me that the product had been sent back and that they had gave me a credit note. At no point since I ordered it had i been told about this. I went ages with no idea what was going on. I then went and re bought the dress. Again it didn't come as it was lost in transit. That's not their fault but it's been 6 months and they won't even give me a refund after all that. Its now going into a completely different season where I won't need the dress. They told me I could order another with a credit note which is going to mean I'll have to go through this all again. I'll not shop with them again!


 Comment

Do not shop
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I would rate their clothes if they would have actually shipped them. I purchased over $100 worth of clothes and needed them by a certain date which then paid extra for shipping to arrive in 2-3 business days. I Didn't receive any email with my shipment and have called customer care trying to find out why my order has not left the warehouse yet and they all seem dazed and confused. I work in retail it's of that difficult. REFUND MY MONEY! Do NOT SHOP HERE. Shop at peppermayo or princess Polly they're on top of their game!


 Comment

Poor quality, poor service
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Poor customer service. I've been trying to return two very poorly made items that both cost around $60 USD and haven't gotten a reply. Definitely not worth the money for such faulty item and lack of communication from the return department!!!! There are far better websites and Australian boutique out there.


 Comment

  • COLETC 

    what item did you purchase?

Tiger Mist Quality
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Tiger mist tigermist so much love dress
BUY NOW
Tigermist so much love dress
$89.95 USD

I love this store and their cute designs. I think it's a hit or miss sometimes though. I will say I feel the company deserves 5 stars for their excellent customer service and delivery, but I was a little disappointed in the product itself. My towel and jewelry were beautiful, but this dress I ordered had some issues. The seams were poorly sewn which means poor quality make. It was 95% cotton, 5% spandex, but the website had the material listed as polyester. I don't mind paying 90$ for good quality, but that material is not worth 90$. It looked like someone went to a cheap fabric store and put it together. I will now have to steam it as it is very wrinkled because it's cheap cotton. I support the owners and their endeavors, but it's not cool to dupe your customers for a profit. That I do not respect.


 Comment

Solid
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really nicr clothes and update heaps of new clothes almost everyday, this is my second purchase on this online store and i love it! and i usually don't like the results i get from online shopping!, but the only downfall in my opinion is that some of the clothing is a little pricey for what it is. Also the shipping is great, came in only 2 days of order.


 Comment

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