This company will not give refunds for incorrect size/colour/fit etc. Only a credit note. This all takes days/weeks to organise so by the time you’ve posted back the item (at your cost - yes you have to pay between $12-$15 return postage if you ordered the wto g size) and received the credit note then if you bought a popular item they is a high chance your size will be sold out and you’re left with the credit note.
If they actually offered refunds and free return postage like GOOD online stores do then you could purchase without worry of getting wrong size etc.
I will never shop online here again because of these awful policies that punish you for getting the size wrong for an item of clothing you CANNOT TRY ON before you purchase because it’s an online store for goodness sake!!!!!
This company needs to realise it’s a competitive market out there and they will be loosing customers because of such terrible returns policies.