Terrible service, slow responses. Waited 7 weeks for my backorders to arrive and they gave me different excuses for each week of delay, the most ridiculous one was that they were unable to send out one of my necklaces "because all the backorder pieces that came in was sent to another party accidentally by our staff". They told me how sorry they were for the delay and upgraded me to FREE express shipping but they mailed it out through normal mail in the end. Real dishonest. Order at your own risk.