Start your review for THE FIFTH COLLECTION
Start your review for THE FIFTH COLLECTION

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9 people have reviewed THE FIFTH COLLECTION

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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***BEST SINGAPORE DIGITAL STARTUP 2016*** (Büro 24/7) Lovingly curated, expertly authenticated vintage and pre-loved fashion. Buy. Sell. Collect.


Shop Location

Singapore

Shipping Locations

International

Refund/Exchange Policy

Free 7-day return and full refund. Unlimited authenticity guarantee.

Showing all reviews for THE FIFTH COLLECTION

Superb customer service
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Nothing much to comment but only good reviews! Was quite skeptical in the first place, not sure if the items suits me. So i dropped a message and a friendly team member, Rohai was so helpful and even assured me that i could swing by their office and have a look of the item myself before purchasing.
In which i did and he arranged for 3 of the items i was interested in, ready for my viewing. He was there to say hello and was attended by another team, Valerie who has been so patience in attending to my queries, not forgetting allowing me to try out the items.

Overall, bug thumbs up to TSC for their warm and great customer service!! I must say i just love how they packed my items, so top-notch and luxuriously wrapped n boxed!

Now i know where to go when am itching for some decent splurge once in while :).


 Comment

  • THE FIFTH COLLECTION's logo
    THE FIFTH COLLECTION 

    Thank you so much for the great review! (: It is always our pleasure to serve our clients and collectors. We hope you love your purchase! Also, Valerie and Rohai sends their love! (:

The Fifth Collection gets the Fifth Star
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Always an excellent experience shopping with The Fifth Collection. The descriptions and photos of their products are accurate, when a product is rated as top quality it arrives in brand new condition, the delivery is speedy, and customer advisers truly are at your service. Also I like that their clothes make me look cool.

Five stars for The Fifth Collection.


 Comment

  • THE FIFTH COLLECTION's logo
    THE FIFTH COLLECTION 

    Thank you so much for your review, Adrienne! Nothing makes us happier than reading another satisfied customer. It's not the clothes that make you look cool, it's you that make the clothes cool! :)

Highly recommended
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Loved the dress that I have been searching for ages when it was all sold out in the boutique. The condition of the dress was excellent and the service rendered was excellent and prompt too !


 Comment

  • THE FIFTH COLLECTION's logo
    THE FIFTH COLLECTION 

    We love hearing stories like this - so glad we could help with your hunt and make a positive contribution to your style. Glad you're satisfied with the service and we look forward to continue serving you in future!

Excellent
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NA

The customer service at this shop is really, really fantastic. Super efficient and prompt - even when dealing with returns! The styling and curation of products are also on point. You have a loyal customer here!


 Comment

  • THE FIFTH COLLECTION's logo
    THE FIFTH COLLECTION 

    We're so glad you were happy with the service, Charmaine! We make a point of handling returns just as diligently and efficiently as the original order - we're pleased that our you noticed and that we can count you as one of our loyal collectors.

Fifth Collection - Absolute Go-To for fashion
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I have purchased a number of items from The Fifth Collection - dresses, tops, bags, shoes and have been very satisfied with the quality of the items and the overall service. My items are delivered in beautifully wrapped packages; you know this company takes pride in their products by the way it is delivered. Delivery is super fast! I've had occasions where my items are delivered the very day it was ordered - Fabulous service! Keep up the great work, Fifth Collection!
P.S. Love your website too!


 Comment

  • THE FIFTH COLLECTION's logo
    THE FIFTH COLLECTION 

    Dear Gverdonks, thank you for your continuing business and support, and for this lovely review. We do indeed take great pride in our products and service, almost as much as we cherish having the best collectors like you! :) Hope to see you again soon...

Yilin's shopper avatarLevel 1
+ Follow
Great website!
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Preloved Designer goods at great prices. Personalised service, prompt delivery. Very satisfied! Will continue shopping with them (:


 Comment

  • THE FIFTH COLLECTION's logo
    THE FIFTH COLLECTION 

    Hi Yilin, thank you for sharing your positive experience, it's a pleasure having you as one of our collectors. We're super happy to hear that you are satisfied and we looking forward to welcoming you back again anytime!

A MUST-SHOP!
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I've sold with the Fifth Collection before & have been so pleased with their efficient and friendly service. This is the first time I've purchased an item from them however, and I am glad to say that I am even more thrilled (perhaps because I'm now the proud owner of an awesome Chanel piece).

The purchase process was seamless & the staff were so warm and welcoming to my delivery time requests. But most impressive to me was the condition rating that TFC gave the item - it was spot on! And unlike with other vintage stores (especially online ones both international and local), I found myself agreeing completely with the condition rating that TFC gave my item. No nasty surprises there! Hats off to you guys for your honesty in terms of product.

The packaging was also perfect on several levels, with a beautiful grey foldable box that fit my item to a T. Also, the hand-written thank you card? A wonderful and personalized item that just rounds of the experience so well.

Thanks TFC, you guys make vintage shopping feel so top-notch!


 Comment

  • THE FIFTH COLLECTION's logo
    THE FIFTH COLLECTION 

    Dear Charlene, thank you much for your kind words and for sharing your experience (and congrats on your awesome Chanel piece!). Your positive feedback means a lot and we're super happy to have you as one of our collectors!

Fantastic Experience with The Fifth Collection
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I have been consistently impressed with the service from The Fifth Collection. From an enjoyable online experience, to super speedy and friendly delivery to the quality of the garments when received, the whole process is seamless.

At the same time, all the staff are extremely helpful and friendly and go out of their way to help with questions and keep you updated of the status of your delivery - which arrives same or next day!

On the one occasion I sent something back, it was only because it wasn't quite the right fit for me but the quality was sill outstanding and it was picked up that day and refunded with no issue. The team also followed up to make sure everything had gone through successfully.

The Fifth Collection is certainly the best online shopping experience I have had - not only do they have a great range of products, which have clearly been very carefully handled but the staff have excellent attention to detail and really go that extra mile. I'll definitely be shopping here again!


 Comment

 Juniperjulie_dep
and 1 more
  • THE FIFTH COLLECTION's logo
    THE FIFTH COLLECTION 

    Thank you for your wonderful review, Simren! It's so nice to hear and means a lot to the team. See you again soon on the site!

Best customer service ever, completely hassle-free order and return process!
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I started shopping at Fifth Collection on a whim after seeing a couple of friends' posts on social media with interesting designer pieces purchased from them, thought I would give it a shot. I'm so glad I did!

The description and photos of the items are accurate and true to condition and I have found myself surprised often on the upside rather than downside upon receiving the items and examining them. Great value and a wonderful website with really easy-to-use interface!

The free one-day delivery is absolutely genuine - the hand-delivered courier sometimes arrives just half a day after you've placed your order, the team is really lightning-fast and efficient in processing orders. Personalized messages through text (but no spam) are great so I'm kept posted as to what time I can expect my order to arrive.

The free return policy is also the BEST I've ever experienced - and I spent years living in the US with some of the best return policies provided to consumers, but this takes the cake. Back in America I would still have to drop my item to the nearest UPS store or post office to have my return and refund processed. Here, someone literally comes to me! The Fifth Collection team literally sends a courier person to your doorstep to pick it up from you at a pre-arranged time of convenience, and the refund is processed almost immediately. I cannot praise the convenience and authenticity of the return process more highly - this sets the bar for e-commerce return policies in Asia.


 Comment

  • THE FIFTH COLLECTION's logo
    THE FIFTH COLLECTION 

    Thank you very much, Ruo Ting, you made the team blush! We're very happy that you're pleased with the service and we look forward to serving you again soon.

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