I started shopping at Fifth Collection on a whim after seeing a couple of friends' posts on social media with interesting designer pieces purchased from them, thought I would give it a shot. I'm so glad I did!
The description and photos of the items are accurate and true to condition and I have found myself surprised often on the upside rather than downside upon receiving the items and examining them. Great value and a wonderful website with really easy-to-use interface!
The free one-day delivery is absolutely genuine - the hand-delivered courier sometimes arrives just half a day after you've placed your order, the team is really lightning-fast and efficient in processing orders. Personalized messages through text (but no spam) are great so I'm kept posted as to what time I can expect my order to arrive.
The free return policy is also the BEST I've ever experienced - and I spent years living in the US with some of the best return policies provided to consumers, but this takes the cake. Back in America I would still have to drop my item to the nearest UPS store or post office to have my return and refund processed. Here, someone literally comes to me! The Fifth Collection team literally sends a courier person to your doorstep to pick it up from you at a pre-arranged time of convenience, and the refund is processed almost immediately. I cannot praise the convenience and authenticity of the return process more highly - this sets the bar for e-commerce return policies in Asia.