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ThatCable is a manufacturer and distributor of audio and video cables and connectivity solutions. Not only do they provide competitive pricing but this is backed up by customer service with real people at the end of the phone lines, according to their website. A family run business, ThatCable's objectives are, to provide innovative problem solving products at affordable prices and to always provide first class customer service. ThatCable also offer free delivery on any UK mainland order and make a point of not trying to complicate the ordering process with hidden charges, annoying registering and premium phone numbers.

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United Kingdom

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Terrible service, horrible attitude

HDMI Cable purchased from That Cable. After a few months use, Cable was believed to be faulty as it would not work on LG TV or other source. When a new cable was used in instead it worked fine. This cable was a replacement for a previously damaged cable that was replaced trouble free.

After MUCH debate THATCABLE agreed to take a look at the cable even though LEGALLY they have to under the European law about warranty and extended warranty on products being fit for purpose. I posted to them At MY COST. They eventually looked at the Cable.

ThatCable refuse to accept the cable is faulty although the fault could be intermittent and thus not always showing as a continual fault. ThatCable additionally have refused to return the cable to me unless I cover the postage of £2.50 which I do not see why I should as I was NEVER advised this when discussing the return. They just (post fact) referred me to their terms of business on their website. The cable cost originally under £10.


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