Have had bad luck with this company. While the clothes are beautiful, their customer service is not so. I bought a dress that had a material tie around the waist. If i remember correctly this dress took a while to come. My dress did not come with this tie, and was incomplete without it and didnt fit properly (it was supposed to tie around the waist). I emailed asking if this was a mistake and if i could recieve the tie somehow. They took ages to reply after i sent two emails, and they said that they couldnt find the tie around but i could have a $30 gift card. At first i thought that was great, so i bought a faux fur coat with it (i paid the remaining amount after the voucher too, about $60). They then emailed me that the coat colour i wanted they were no longer going to do (the coat was actually a 'pre order'), so i agreed to recieve the different colour they stocked instead. This took forever to ship out, and when i finally got it it was the wrong size!! The invoice price was wrong also, but the size i wanted was on there as clear as day. I emailed again asking if they could fix this. They are sending me a returns label, will send me the right coat size eventually and yet another $30 gift card. I am too hesitant to even bother using the gift card because of all the stuffing around ive experienced !!!!! Really not happy with this company... the clothes they stock are similar on other 'instagram fashion' clothing sites so i think steer clear of this store and choose another. While the gift card is generous for their mistakes, it really doesnt seem worth it in the end.