I wanted to buy a few prints and have them shipped to Singapore by a certain date, so emailed customer service to see if that was possible. Very quick response, but unfortunately these prints could not be shipped to Singapore.
I was going to be in the US and asked if they could expedite the shipping in the US to be delivered before I was leaving, giving them 8 days from the date purchased. Unfortunately they also could not offer any expedited shipping options even though I said I was happy to pay more.
I took a chance and purchased anyways. They shipped my items in two packages, and one arrived on time and one did not.
Their customer service response was great, but their actual service was not, as in the US it's fairly standard to offer different shipping options, so I was surprised that this was not possible. The quality of the items that I received was great for the cost, so I would order again provided that I had no time limitations or expectations on delivery.