Start your review for SMooch SG
Start your review for SMooch SG

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4 people have reviewed SMooch SG

Overall Satisfaction
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Delivered on Time
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About

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Description quoted from SMooch SG facebook page (https://www.facebook.com/smoochsg) SMOOCHTHELABEL.COM | is more than just your usual online retail store. Sarah personally handpicks pieces to be manufactured for the SMOOCH label, adding in twists of her own. She draws her inspirations from the latest trends and fashions blogs from all around the world. Shop in a parallel universe where major fashion trends, runway and celebrity inspired pieces are available at a much affordable price. These days, owning 4 colours of the same design is no longer absurd ;)


Shop Location

Singapore

Shipping Locations

International

Showing all reviews for SMooch SG

Lousy, dishonest and scammy
Reviewed
Quality
Shipping
Service
Price

Didn't reply to emails but can shop and splurge and take ugly selfies . fake owner. money not returned, no refunds and no replies. really terrible service

i advise everyone not to buy here .. they are just from taobao , go get their clothing at taobao at cheaper prices

Proof of how lousy n bad their customer service is - many people complain


 Comment

 Juni
Jh's shopper avatarLevel 1
+ Follow
Lazy and lack of initiative from blogshop
Reviewed
Quality
Shipping
Service
Price

They do have nice clothes, I agree, albeit some are not of a quality that demands its higher price range, but however, the way they facilitate their backorders is horrifying.

The dress in which I had purchased was due for arrival in mid july 2015, in which I had waited patiently for, and prepared for as my graduation wear. However, even till the end of july, there were no news, no updates, no emails informing customers of this delay.

I emailed them personally and was told that there was a delay, and to wait another 1-2 weeks. Yes, I do understand the possibility of unforeseen circumstances, so, its fine.

However, today it is already the 14th of August, and there are absolutely no emails/no updates/no announcements from there. This is utterly irresponsible, and not a way for blogshops to operate.

They should understand that what turns first-timers into returning customers are not only their products, but more importantly, the service.


 Comment

Too expensive for what it is
Reviewed
Quality
Shipping
Service
Price

I have purchased a few times from smooch on and off over the years and my experience is unmemorable except for the time they ran out of stock for one of my order. I just remember feeling a little ripped off when I finally compare their pricing from several other portals and found theirs more expensive. Wearability of clothes is also low from my point of view, I have actually never worn 4 out of my 5 items and 1 is once for a tea reception.

Pros -
=> nice clear pictures of clothing and models
=> classy selection for artsy people
=> not bad quality

Cons
=> poor website navigation I.e too many links point to same page and a lot of duplicates make it kinda frustrating
=> sizes usually sold out in my size (s)
=> only one mode of payment - credit card
=> shipping takes forever with poor updates and comm from cs
=> more expensive for similar items
=> too few launches and clothing too targeted and not for everyday wear (good for special events though)


 Comment

 Juni
Quality apparels & self-manufactured designs!
Reviewed
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Shipping
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NA

I have bought a Blue Willow Dress from their backorders & it took 2-3 weeks to arrive. Was really pleased with the good quality & the length of the dress is just nice for me! This dress is inspired by some shops & self-manufactured by SMooch SG, which is affordable for online shoppers. Many inspired apparels can be found here! :)


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