Start your review for Sing Sale
Start your review for Sing Sale

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18 people have reviewed Sing Sale

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

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Singsale is a leading members-only online shopping club in Singapore. Membership is free and members can enjoy savings of up to 80% on women's, men's and children’s designer fashion. New sales daily, 600+ brands.


Shop Location

Singapore

Showing all reviews for Sing Sale

Jie's shopper avatarLevel 1
+ Follow
ZERO COMMUNICATION & NONEXISTENT CUSTOMER SERVICE
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I do a great deal of online shopping and don't keep track of every single one of my orders over different websites. My experience with Singsale is by far the worst I've ever had to go through.

I made my first order with them at the end of 2015 but forgot about it. I was not informed about the initial delivery and thus missed it, and here's the kicker - I wasn't even contacted after the failed delivery attempt in order to reschedule another delivery. ZERO COMMUNICATION FROM SINGSALE WHATSOEVER, EMAIL, PHONE, NOTE, ANYTHING. They simply quietly gave me a refund in store credits which is only valid for 6 months. I WAS NOT INFORMED ABOUT ANY OF THIS SO OBVIOUSLY THE CREDITS EXPIRED. I checked back today as I recently just made another order - same situation, ZERO COMMUNICATION ON DELIVERY AND I HAD TO ASK ABOUT REDELIVERY. NOW THEY REFUSE TO TAKE RESPONSIBILITY AND REFUND ME IN FULL OR AT THE VERY LEAST EXTEND THE STORE CREDITS EVEN THOUGH THE FAULT IS COMPLETELY ON THEIR PART.

WILL NEVER EVER ORDER FROM SINGSALE AGAIN. NON-EXISTENT CUSTOMER SERVICE. WORST EXPERIENCE OF MY LIFE AND THAT INCLUDES HAGGLING IN CHINA. USE AT YOUR OWN RISK.


 Comment

  • KD 

    I had a similar experience. One of the worst experiences ever. Would you like to file a class action against them? Im so sick of this. Their SEO and SEM ranks them on top but none of the customers know what a sham their website is

  • Jie's shopper avatarLevel 1
    JIE 

    I'd be more than happy to as I just received the package from my most recent order and one of the goods was completely defective - I'm sure Singsale will make the return a living hell (willing to bet good money on it unfolding this way.) If there're a number of people willing to do so, I'd be in.

Worst of it's kind
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Quality
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Wrong size measurement provided. Cannot exchange. Cannot refund to card used for purchase. Cannot transfer refunded credit to other account. This is a scam company. Ridiculous policy. Worst service from robotic customer service personnel.


 Comment

Bad delivery and Customer Service.
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By the third purchase I realised that this company's delivery is really bad. Pointless tracking system that shows you blank information. Customer service sucks and would reply you textbook answers. (They keep going round in circles too). Read a lot of other reviews of the same nature. Returns are not confirmed. Deliveries are not confirmed. Support duly not promised. Last purchase was my last and definitely my worst one. Advice: read the fine print! I'm already telling my social circle to avoid them.

Delaying Tactics on Refund
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Returned items to Singsale at the beginning of Jan 2017 (used registered method so no question that they had been delivered) but because SS had misplaced the package internally, they will not refund me and kept on using delaying tactics i.e. sending the same response for the last month saying that they had referred the matter to their claim investigator who would respond within 5 business days! Yet still no update or refund! I am planning to commence legal action against them and would be happy to hear from anyone with similar experience and perhaps start a class action.


 Comment

  • Juniper's shopper avatarInfluencer star
    JUNIPER 

    =(

  • KD 

    Hello, I know its a little late but I am very happy to share legal costs and join a class action against them.

SINGSALE SOLD ME A FRAUD OR COUNTERFEIT ITEM!
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I purchased a Coach bag for my wife for Christmas and I've never been more disappointed in an online purchase before than when I did so with Singsale. When the item finally arrived (took a really long time to reach us), my wife opened up the box feeling excited, I immediately noticed the dissatisfaction on her face. Right away, she noticed that the dust bag where the item was tucked in did not have the Coach logo in it. This made her really suspicious. She then takes the bag out and the Care Card wasn't even there. She looked further and found it lying inside the dust bag instead, which was really odd according to her as the card is usually found inside new branded bags. Moreover, the type of paper used for the Care Card is made up of low quality material. When she starts checking the actual bag, she found a loose thread hanging outside the base of the bag. She has purchased several branded bags in the past and she's never encountered a loose thread before. Not even once. I tried to reach out to Singsale online, but they have not responded for 3 days now. I then went ahead just a few minutes ago to go through the Request a Return option. I'm still hoping that someone would get back to us regarding this matter. If not, is there anywhere we can report the matter to? I mean, selling Counterfeit or Fraud Items should by all means be illegal in Singapore. The price I paid was for an original item, but they gave me a fraud one instead. This is very frustrating..


 Comment

Kyaw's shopper avatarLevel 1
+ Follow
Disappointed!
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Quality
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NA

The delivery date become later and later! take more than a month! I still hvn't got my orders which was from 20th oct! My first time experience with singsale made me nvr buy from them! I'm so disappointed with their delivery! I don't even know when will i get my orders! Lousiest online shopping ever!


 Comment

Gary's shopper avatarLevel 1
+ Follow
Beats by Dre
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Quality
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Made a purchase on 15 Oct on Singsales website and delivery date was 6 Nov - 11 Nov. Checking this order on 5 Nov with their Contact us customer service, instead of checking upon this order, the customer service agent canceled my order instead. She admitted is her mistake and past this issue to their Customer service manager. Calls and emails exchange for 2 days and finally this "Ray" saying that is their company police to cancel any unfilled orders. Saying their suppliers have no stocks and blah blah blah. Asking us not to purchase thru singsales if we can't handle it. Totally bad experience using Singsale. Even their manager is not to standard. Lousy customer services.


 Comment

Terrible
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I ordered a waterproof case thinking that i would be lifeproof because the image provided was a lifeproof case and it was stated that the product was $100+. When it came, i was utterly shocked and disgusted. The case was nothing close to a lifeproof case and it was more of a China hard plastic case. I can't believe I paid $38 for this "lifeproof" case.

Moreover they refused to credit the amount back to my bank account as per their Terms & Condition. Okay, that I understand. I wanted to get another product that cost a total of $33 inclusive of shipping. I selected the previous $28 voucher thinking that it should cover for the $33 but they asked for me to pay another $6.95. I refreshed the website and when I want to re-select the voucher, the website stated that I had already used the voucher when i didn't purchase any item

Moral of the story? Don't get your things from Singsale, EVER.


 Comment

 Juniperjulie_dep
and 1 more
Delivery without notification
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Delivery without notification
Notification of return to sender only accessible via integrated web mail on website
Uncontactable and no reply when contacted
Lousiest ever


 Comment

 Ramdan
Lee's shopper avatarLevel 1
+ Follow
WORLD #1 Bad online shop is Singsale
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l can't find a word to write how bad this Singsale is.... don't ever try it or else you will regret.


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Displaying reviews 1 - 10 of 18 in total

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