after reading other reviews, I'm glad to find out that I'm not the only one. I ordered the u pillow and after about 2 and 1/2 weeks I had emailed them that I haven't received any information about my order or shipping information. I had paid through PayPal, so hopefully, this won't cost me $54 for the mistake. I always thought companies couldn't pull the money from your account until the item was being shippped? I totally agree... they are scammers. FYI - according to PayPal the seller is known as Propulsive Media, not Shopcraves. I think it might be time to contact the better business bureau... I don't have time for scammers!