Start your review for Saks Fifth Avenue
Start your review for Saks Fifth Avenue

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4 people have reviewed Saks Fifth Avenue

Overall Satisfaction
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USA

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Best place to buy your girl a gift
Reviewed
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I was looking for a present for my girlfriend on Valentines Day. I decided to enter an Saks store and hope that I would be helped by a sales associate. I had a slight idea of what she wanted, but the sales associate was so helpful in that she was able to find me a wide range of options to choose from. She showed me different price ranges and different brands - it really made my shopping experience so much easier. I ended up buying her an alexander Mcqueens scarf and I even got a 10% discount on it. Really great place to buy gifts, large variety!


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Special Shopping Experience
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Quality
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I bought a Valentino Bag from Saks online. I was worried about buying it online, but I went ahead with it and was extremely happy. My bag came gift wrapped with a Saks Gift bag, and it was packaged well with no chance of it getting pressed. I loved the fact that it had a personal note attached to it!


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sara's shopper avatarInfluencer star
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Shop With Caution: Returns Are a Hassle
Reviewed
Quality
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Service
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The products are undoubtedly gorgeous and the staff is so friendly, but I have run into issues with their customer service policies. After a very odd snafu which resulted in me receiving the wrong product, I had a difficult time landing on a solution with customer service and would have had to pay for shipping to return the incorrect item (if I didn't have a store nearby).

That being said, everyone I spoke to from the store was really pleasant, the merchandise is beautiful (as are the gift boxes) and there are occassionally really fantastic sales.


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No hidden suprises, the clothing is exactly as described on the website
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'Saks Fifth Avenue' is an online boutique that has a number of features that make shopping on their site easier than most...

The garment I bought off Saks was exactly as I had imagined it - due to their clear imagery and 'runway' videos, it's easy to see the product up-close & in motion.
My clothing was as it was described, photographed and videoed, meaning that there was no surprises or disappointment.

Their fantastic filtering system makes searching for specific colours, styles, price ranges wonderfully easy - its more specific than most other sites and loads your options fast.

Shipment cost a lot (from America to Hong Kong) however it can in clothing bags and packaged in a way that kept the garment in good condition during the sending process.
It took 11days to arrive (however that was over Chinese New Year)


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