This company is so lucky that their products can hold true since their customer service and operations obviously can't. I order a dress from them for the first time with a month's notice before the event. Firstly, I had scoured their website and found the perfect one but was very disappointed that I wasn't able to try it on? Seems kinda like a gamble but they let me try on a similar dress by the same designer so at least I would kind of know my size. They also let me order a second size (a bit larger) just in case! Paid. Ordered. Happy. The DAY I was supposed to pick it up and board a plane to the wedding they email me and tell me they don't have the second size I had ordered and that I should choose an alternate style and gave me a 2 HOUR timeline! Hello... have you heard of a phone?
Anyways, I was mad but emailed back with a list of 6 styles I would also accept. None of them were available. Ok fine. Now I'm pissed and stressed right out. Call them and ask if i can just run down and try the size they have of the original style I requested. They have to check if its at the store yet - at 3pm on the day I was supposed to pick it up! They told me they'd call back. Didn't. I had to talk to a brand new rep about 4 different times before they finally confirmed it was there to try on. Went down to the store and there were no notes or anything on my file so I had to wait in line to try it on. SO MAD.
Anyway... the dress fit and life goes on but I wouldn't recommend this for anyone unless you choose one of the styles from the store itself. It's not worth the gamble. If I were writing this review for the garment it would have been 100% positive!