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Start your review for Rent The Runway

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4 people have reviewed Rent The Runway

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Rent the Runway is a fashion company with a technology soul. Powered by a transformative business model, proprietary technology, a unique reverse-logistics operation and some of the smartest people on earth, we're in a position to challenge old systems and rewrite new rules. By giving people access to remarkable luxury experiences, we’re changing the meaning of ownership — and revolutionizing retail in the process.


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Faulty product, no service and a crazy charge! 😡
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Rent the runway mesa vista necklace set
BUY NOW
Mesa Vista Necklace Set
$25 USD

I got this as my free gift for my birthday and was going to wear it for my birthday party. I went to put it on and noticed that I couldn't get the two "arrows" to line up correctly. I took it off and noticed that one of the links was missing from one of the chains which made it lay completely uneven. I responded to my order confirmation email with the images attached telling them of these issues, but received no response. I had expected an apology and offer to replace the item, but instead got an email stating that I was being charged $217 for a 4-day late return, for a faulty item! I have now called customer service who cannot help, and the collections department has not returned my call or email. Not the best birthday gift to say the least... Make sure to check jewelry upon receipt before you try to wear it.

sara's shopper avatarInfluencer star
+ Follow
Black Tie for a Bargain...the ultimate oxymoron
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RTR is a procrastinator's dream come true. Whenever I find myself in a bind with "nothing to wear" (my overstuffed closet might disagree) to a formal event or even a night out, RTR always comes through with incredibly quick delivery AND a free back up size.

It's an amazing way to wear designer clothing at a fraction of the cost. The best part? You don't even have to send your rental out to be dry-cleaned! Just pop it into the pre-paid envelope and into the nearest mailbox. Voila!

If you live near one of the showrooms, definitely pop in; they're really accommodating and even style you with accessories on hand.


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So not sold on this...
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Quality
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This company is so lucky that their products can hold true since their customer service and operations obviously can't. I order a dress from them for the first time with a month's notice before the event. Firstly, I had scoured their website and found the perfect one but was very disappointed that I wasn't able to try it on? Seems kinda like a gamble but they let me try on a similar dress by the same designer so at least I would kind of know my size. They also let me order a second size (a bit larger) just in case! Paid. Ordered. Happy. The DAY I was supposed to pick it up and board a plane to the wedding they email me and tell me they don't have the second size I had ordered and that I should choose an alternate style and gave me a 2 HOUR timeline! Hello... have you heard of a phone?

Anyways, I was mad but emailed back with a list of 6 styles I would also accept. None of them were available. Ok fine. Now I'm pissed and stressed right out. Call them and ask if i can just run down and try the size they have of the original style I requested. They have to check if its at the store yet - at 3pm on the day I was supposed to pick it up! They told me they'd call back. Didn't. I had to talk to a brand new rep about 4 different times before they finally confirmed it was there to try on. Went down to the store and there were no notes or anything on my file so I had to wait in line to try it on. SO MAD.

Anyway... the dress fit and life goes on but I wouldn't recommend this for anyone unless you choose one of the styles from the store itself. It's not worth the gamble. If I were writing this review for the garment it would have been 100% positive!


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Cara's shopper avatarLevel 3
+ Follow
Excellent quality, tons of options, it's the best!
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RTR is my go-to for events - everything from weddings to showers to a night out with my girlfriends, I always check RTR first for my next outfit. They feature clothing and accessories from a ton of designers at affordable prices. You can read reviews from previous customers on the fit and can add a second size for no charge to make sure your rental experience is a success, and for $5 for insurance, I never worry if I spill or my jewelry snags the dress. At the end of your rental, you just send the items back in a pre-paid envelope they provide - no dry cleaning required!
I had two weddings back-to-back weekends and for under $70, I rented two amazing dresses by Theia and Monique L'Huillier! I felt and looked great and received compliments the whole night. I'd recommend RTR to anyone.


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