I did a lot of research before buying this mirror. I mean I looked for days in every site you could imagine. I wanted to make sure I made the right decision. So happy I ended up getting this one. The pictures do not show the great quality is is built from.heavy duty, not a flimsy mirror. The lights are just amazing, I can now see EVERYTHING. I debated about the dimer and so glad I ended up getting it, I use it all the time. Now, the costumer service, I could not ask for more. From the minute you purchase your item 'til the day it arrives you receive confirmation of all steps in the process of your order. The shipping was fast, it is very well packed. I'd give a 10 if I could to the mirror and the great costumer service. I recommend this mirror to be you final choice, will not disappoint!