22 people have reviewed RedMart

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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You have better things to do than making trips to the grocery store when you run out of toilet paper, detergent, and other everyday products. And waiting in lines to buy and carry home bulky, heavy home essentials home is a real pain! We created RedMart to eliminate the hassle of going to the store. Our mission is to save you time and money for the stuff that really matters in life!


Shop Location

Singapore

Products

Groceries

Showing all reviews for RedMart

Redmart is not so great
Reviewed
Quality
Shipping
Service
Price

Every time I have placed an order, they are out of at least one product or more. They feel they can just refund me but it upsets me as they should tell me either they will provide the item at a future date, a potential substitute, or some credit for a future purchase in addition to the purchase. This is horrible service and I think I will start to consider other options for grocery delivery.


 Comment

Erica's shopper avatarLevel 1
+ Follow
Lousy delivery service and customer service
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NA
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NA

Very disappointed with the Redmart team. Firstly, when my goods got delivered, the detergent was leaking all over and dirtied my whole front gate. So the delivery guy said he will bring the whole order back and arrange for another delivery. However after 24 hours, no one called me back. And when I made a call to their cust care, they had no idea what happened, and I had to narrate the entire incident. And finally they arranged for a re-delivery the NEXT day! So the order is delayed for > 48 hours! And yet they had to guts to tell me they are doing me a favor by waiving off the delivery charge!!!! It is bad enough that the goods are damaged, and then there was no follow up before I called. And yet the website says
"Great Service starts with a GREAT TEAM!
RedMart is selective in hiring hard-working, dedicated employees who naturally focus on doing the best for our customers."
All lies!


 Comment

  • Juniper's shopper avatarInfluencer star
    Juniper 

    omg that sounds bad!

Products ridiculously close to expiry
Reviewed
Quality
Shipping
Service
Price

Delivery was not much of an issue for me. The delivery arrived punctually, and the delivery man was responsible and professional to make sure the products were handed over properly.

However, the products that were given to me were ridiculously close to expiry (3 days). I had ordered a number of consumables (e.g. milk, bread, eggs). The milk was a 1L tub, while the bread is the loaf that comes in the largest pack - I'm not sure how RedMart reasonably expects their customers to finish these in 3 days. I don't expect the freshest products off the shelf, but I had assumed the expiry dates would be reasonable.

Service is great and convenient for non-consumables or processed products which have much longer shelf life, but I would strongly NOT recommend it for products which can't be kept long.

Since I'll have to be doing my own groceries to get milk, bread and eggs, I think I'll just give RedMart a miss entirely and do my own groceries.


 Comment

Terrible, unreliable service
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Quality
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NA

I wish I had read the reviews before ordering with Red Mart.

Was supposed receive my order between 11am to 1pm today.

The address given to Red Mart when I placed my order specifically stated my office's name and unit name to which I was expecting the goods to be delivered to. No one arrived at my office to deliver the goods.

I received a call around 11.55am to 12pm on my office phone, which only rang ONCE as described by my secretary (i was on the phone at the point of time) and hence she was unable to pick up the call on my behalf.

I received another call on my mobile at 12.01pm which I promptly returned at 12.02pm. However, Red Mart then informed me that the driver has left, despite the mere 1 minute difference between noticing the call and returning it.
I saw my mobile phone ring (but was unable to pick it up as I was on the phone) and it only rang for 1 second.

Is this considered an effort by Red Mart to inform the customer that the delivery has arrived, when the driver only calls and allow the phone to ring once before hanging up? And only to deem it as an unsuccessful delivery after?

I wish to emphasise that the delivery man did NOT arrive at my office unit, but rather, as I was told by the customer service representative, waited at the lift lobby of my building. I have ordered from NTUC Fairprice several times and they had no problem delivering the goods up to my office unit. I am unable to comprehend why Red Mart is unable to or refuses to do the same.

I thought that my situation was merely an unfortunate situation or that I have been allocated an irresponsible delivery man but after reading the reviews on Facebook, I'm convinced I made a wrong decision in ordering with Red Mart.

The customer service representative told me that he'll call me to inform me by today what happened and what will happen with my goods. Let's hope my goods get delivered.


 Comment

Need to work on their delivery men
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Quality
Shipping
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Redmart everything
BUY NOW
Everything
$0 SGD

Redmart is a hit and miss for me. I love buying groceries and having them delivered to me, and Redmart does provide a lot of things (although the meat is quite expensive). There were a few times when the delivery man said no one was home, but my helper was clearly at home waiting for the delivery. I even got the guard to allow the delivery man into the service lift area to leave the items outside by back door. Next thing I know, the delivery man left! He just went to the 1st floor and left! I called Redmart, and the customer service was HELPLESS. There is a long straight road for the driver to enter into my condo and out my condo. She wouldn't even help me call him and ask him to just go up the service lift.

Overall, it is truly a hit and miss with Redmart.


 Comment

Terrible service
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Ordered quite a lot of stuff with delivery today from 12 am to 2 pm. 3 pm - nothing delivered. Hotline said - YOUR ORDER HAS BEEN DELIVERED. What? I've been staying at home the whole day. I would notice the delivery guy, for sure. Hotline asked to give them 15 minutes to investigate. So, 40 minutes passed already - NOTHING. BEWARE OF REDMART!


 Comment

None delivery
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NA

My wife recently ordered grocery from Redmart.com and leave it to me to received the delivery the very next day becoz im a retired citizen. However i got an important call that day and i missed the delivery time. They never call back even after i tried calling them numerous time. My email to them was fair, i got spontaneous reply from them but strange that they say i cancelled the order and asked my wife to reorder again online. Sorry to say that i had waited all day long but their delivery men did not try to call back to see if i am home and eventually some freezer items get spoiled in their truck.. I will not order grocery from them again.


 Comment

Min's shopper avatarInfluencer star
+ Follow
Better than the last time
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Quality
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Had the courage to try RedMart again and this time, they delivered everything that was promised a without any huge glitches (besides being 1 hour late). I've noticed that they have a much wider range of products now and their fresh food options (fruits, veg and meats) are definitely getting better in variety, quality and price.


 Comment

Terrible service
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Quality
Shipping
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Unfortunately Redmart is getting worse and worse. I was a constant Redmart's customer and used to love this service. But first they started to deliver broken bottles and did it every time I ordered this product. And they couldn't figure it out so I just had to stop buying this product from Redmart which was inconvenient for me. But last incident was just frightening - their deliveryman came 1 hour and 17 minutes late and started just shouting at me very aggressively "Fuck you!" many times in front of my 8 years old daughter. She was shocked and crying. No more Redmart.


 Comment

 JuniJuniper
and 1 more
Lise's shopper avatarLevel 2
+ Follow
My helping hand!
Reviewed
Quality
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Easy to use app, great selection with ever expanding items to choose from.
Delivery sometimes a bit late but always with an apology and a voucher back.


 Comment

 JuniperMin
Displaying reviews 1 - 10 of 22 in total

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