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Start your review for RedMart

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30 people have reviewed RedMart

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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You have better things to do than making trips to the grocery store when you run out of toilet paper, detergent, and other everyday products. And waiting in lines to buy and carry home bulky, heavy home essentials home is a real pain! We created RedMart to eliminate the hassle of going to the store. Our mission is to save you time and money for the stuff that really matters in life!


Shop Location

Singapore

Products

Groceries

Showing all reviews for RedMart

Unreliable and Fake Product
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Quality
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After buying my usual groceries, i saw a new section of perfumes. I thought that they were great deals and bought 1 of what I usually use. Unfortunately I found that does not last and smelled different from what I got from duty free. I'm deeply disappointed at this purchase and have thrown the product away. This is my 3rd purchase but I think I'm going to reconsider this.


 Comment

A company that is unreliable and not trustworthy
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Quality
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After buying my usual groceries, i saw a new section of perfumes. I thought that they were great deals and bought 1 of what I usually use. Unfortunately I found that does not last and smelled different from what I got from duty free. I'm deeply disappointed at this purchase and have thrown the product away. This is my 3rd purchase but I think I'm going to reconsider this.


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Terrible Customer Service
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Terrible customer service officer. No patient to wait for customer's decision and want to rush off to end the call. Yes, I am louder than usual (no vulgar languages was used) when I'm unhappy that one of the items was left out of my order and she wanted to end the call. What kind of customer service officer is RedMart hiring?


 Comment

+ Follow
Redmart very poor customer service
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Very poor customer service - ordered for delivery on Monday morning, delivery does not show up, having to call them for an explanation. Explanation given is a system issue. No fixing offered - just the standard "we will deliver tomorrow". Escalated to a Manager who did not even call back. And I have been a customer for 3 years... no sense of customer experience!


 Comment

 ewee
Try another Beverage Supplier
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For those who have issues with online shops.
You can try Majestic Trader Pte Ltd https://www.majestictradersg.com
They are Beverage Supplier / Wholesaler, doing island wide deliveries as well.
All you have to do to order is message or email them, no account needed.


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Terrible Customer Service
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It took me more than a week that I get their follow-up which is still very lousy, after all the time consuming sending emails, explaining, and making phone calls. Worst Customer Ever!!


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Horrible Redmart
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NA

I have such a terrible experiences with Redmart! Had already several experience before that the ordered item was not been delievered like a drink, a cheese, a roll of toilet paper, wetwipes, sanitery pads ect. Usually when the delivery comes, my helper just takes the items inside. So only found out later that a certain items are missing! Very annoyed and unpleasant to contact Customer service every time. I never want to spend my time to chase follow ups and keep calling until they answer the phone.


 Comment

Joana's shopper avatarLevel 1
+ Follow
Worse service ever
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NA

Worse customer service I ever seen. I waited one hour to get an update on my order they were never calling me back or providing update. They finally claim the guy came but didn't have any miss call on my phone, no one try to ring the bell. Results: I was one hour late for work and still have to go grocery shop. What the point of red mart? No idea!


 Comment

Redmart is not so great
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Every time I have placed an order, they are out of at least one product or more. They feel they can just refund me but it upsets me as they should tell me either they will provide the item at a future date, a potential substitute, or some credit for a future purchase in addition to the purchase. This is horrible service and I think I will start to consider other options for grocery delivery.


 Comment

Erica's shopper avatarLevel 1
+ Follow
Lousy delivery service and customer service
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NA
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Very disappointed with the Redmart team. Firstly, when my goods got delivered, the detergent was leaking all over and dirtied my whole front gate. So the delivery guy said he will bring the whole order back and arrange for another delivery. However after 24 hours, no one called me back. And when I made a call to their cust care, they had no idea what happened, and I had to narrate the entire incident. And finally they arranged for a re-delivery the NEXT day! So the order is delayed for > 48 hours! And yet they had to guts to tell me they are doing me a favor by waiving off the delivery charge!!!! It is bad enough that the goods are damaged, and then there was no follow up before I called. And yet the website says
"Great Service starts with a GREAT TEAM!
RedMart is selective in hiring hard-working, dedicated employees who naturally focus on doing the best for our customers."
All lies!


 Comment

  • Juniper's shopper avatarInfluencer star
    JUNIPER 

    omg that sounds bad!

Displaying reviews 1 - 10 of 30 in total

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