I wish I had read the reviews before ordering with Red Mart.
Was supposed receive my order between 11am to 1pm today.
The address given to Red Mart when I placed my order specifically stated my office's name and unit name to which I was expecting the goods to be delivered to. No one arrived at my office to deliver the goods.
I received a call around 11.55am to 12pm on my office phone, which only rang ONCE as described by my secretary (i was on the phone at the point of time) and hence she was unable to pick up the call on my behalf.
I received another call on my mobile at 12.01pm which I promptly returned at 12.02pm. However, Red Mart then informed me that the driver has left, despite the mere 1 minute difference between noticing the call and returning it.
I saw my mobile phone ring (but was unable to pick it up as I was on the phone) and it only rang for 1 second.
Is this considered an effort by Red Mart to inform the customer that the delivery has arrived, when the driver only calls and allow the phone to ring once before hanging up? And only to deem it as an unsuccessful delivery after?
I wish to emphasise that the delivery man did NOT arrive at my office unit, but rather, as I was told by the customer service representative, waited at the lift lobby of my building. I have ordered from NTUC Fairprice several times and they had no problem delivering the goods up to my office unit. I am unable to comprehend why Red Mart is unable to or refuses to do the same.
I thought that my situation was merely an unfortunate situation or that I have been allocated an irresponsible delivery man but after reading the reviews on Facebook, I'm convinced I made a wrong decision in ordering with Red Mart.
The customer service representative told me that he'll call me to inform me by today what happened and what will happen with my goods. Let's hope my goods get delivered.