40 people have reviewed Qoo10 (Singapore)

Overall Satisfaction
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Delivered on Time
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About

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Singapore's version of gmarket! A popular online marketplace which aims to provide buyers with a secure shopping experience from diverse sellers all around the world. [email protected]


Shop Location

Singapore

Shipping Locations

International

Showing all reviews for Qoo10 (Singapore)

LAST RESORTS ONLY
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DO NOT PATRONIZE.

Let's be clear, my experience with this so-called "store" is the worst. I made the mistake of purchasing a misrepresented product (a hard drive instead of an SSD) and I sought to obtain a refund on that because of it. The seller, despite being an outright liar, got a free pass. Qoo10, on the other hand, proved themselves to be extremely unfamiliar with the English language such that all my attempts at communicating with their so-called "Customer Service" leads to them throwing me pre-set responses to completely irrelevant issues (E.G. responses to delivery problems instead of a response to the refund issue I was asking about).

Even my attempt at telling them that the seller essentially scammed me over the product fell on deaf ears, or blind eyes in this case, since they essentially glossed over the obvious evidence I laid out before them. Instead, I am forced to sit through days and over a week of frustrating communication with people who clearly can't communicate sufficiently well in English on a site largely in ENGLISH.

All in all, there might be good deals on offer, but think twice about making the purchase here. If anything goes wrong, do NOT count on the "Customer Service" ever offering any help.


 Comment

Beware of this dishonest seller on Qoo10 (AOPhoto)
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Hey guys! just thought that I would put this out in an attempt to warn you all of buying photographic equipment from this particular store. I recently just got into photography and was looking a dry box to store my equipment.

Being lazy on my part, I went online to Qoo10 and found this seller AOPhoto who was advertising a Digi-Cab Dry Box. The delivery was quick and prompt with a reasonable price ($22.90). However, soon I found out that the dry box was faulty as it wouldn't lower RH levels below 70% (Which makes it useless) despite me trying everything and buying my own silica gel than using the provided ones.

When I contacted the seller on Qoo10, they ignored my message, forcing me to mediate through Qoo10. What followed was simply one of the worse experiences I ever had on a shopping site. Over the course of the next 2 months, I had to correspond almost everyday to get them to accept responsibility. When they finally told me to return the item via Singpost and that they would pick up the return shipping cost ($6.59), I thought it was over. Upon receiving the item, however, the seller refused to refund the shipping cost by claiming that nothing was wrong on their part and now I'm engaged in another mediation to get them to return the money.

The details of this store are as follows,

AOPhoto
#02-12 The [email protected]
1 Irving Place
+65 6902-2588
+65 9339-1511

TLDR: Beware and dont purchase from this dishonest seller!


 Comment

CORRUPT & TERRIBLE CUST. SERVICE
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They delivered my TV months after the date given then found they delivered it broken and they kept my money.... 4K down the drain....

I wouldn't listen to these alleged positive posts... Probably written by Qoo10 themselves.


 Comment

akoh's shopper avatarLevel 2
+ Follow
Enjoy the coupon discount
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Qoo10 coupon discount helps save money and offer good discount for the same item offered on other platform. No issues with delivery and item is as per indicated. My wife loves the baby-g


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Trusted one
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All orders so far so gd. Trusted site.

Amazingly fast delivery
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Read many positive reviews about this luggage on Qoo10 and the seller was very responsive to my enquiries on the item and delivery lead time. Very glad that the pictures were indeed true to item. I bought this cabin size luggage and I think I'm going to get one bigger one for my year end winter holidays!


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Jenny's shopper avatarLevel 2
+ Follow
Acta Fitbit - Worth it!
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Bought Acta fitbit a month ago and purchase transaction was smooth and product was delivered on time. Qoo sends updates regularly also re product status. Acta's fitbit at 50sgd is also good as described in the website. All features are working well. Will definitely come back!


 Comment

 JuniperJuni
Zeno's shopper avatarLevel 1
+ Follow
Untrustworthy
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Lately i had odered some serum products.Payment of $400 over had gone through the process.However,an email was received to inform that payment was successful and nothing else.
No info of my order,delivery..etc.
Called up credit card company and was told being charged $160 dollars under miscellaneous on that day that i had purchased online of Qoo10.
Is my first time,it would be the last time as well.No more Qoo10.


 Comment

TERRIBLE EXPERIIENCE, MOST LIKELY A SCAM
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Site is a joke, service is a joke,

Failure rates must be so high they cannot afford customer service or proper resolutions like other online vendors.

AVOID THIS SITE


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mixture
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a mixture of good and shitty seller on the portal
hits and misses.
depend on your luck


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Displaying reviews 1 - 10 of 40 in total

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