Start your review for Qoo10 (Singapore)
Start your review for Qoo10 (Singapore)

How’d they do?

43 people have reviewed Qoo10 (Singapore)

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

Pink dropdown open

Singapore's version of gmarket! A popular online marketplace which aims to provide buyers with a secure shopping experience from diverse sellers all around the world. [email protected]


Shop Location

Singapore

Shipping Locations

International

Showing all reviews for Qoo10 (Singapore)

HORRIBLE AF
Reviewed
Quality
Shipping
Service
Price

WORST CUSTOMER SERVICE EVER! I honestly would rate this piece of shit a 0 star if I can. I've been a regular customer of Qoo10 for the past few years, everything was alright until recently I met a horrible seller. That seller refused to cancel and refund my order to me, they even ignored my messages so I can't reach them at all. I spoke to the Qoo10 help desk and emailed them regarding this issue, but all they suggested me was to deal with the seller directly no matter how many times I repeated myself that I CAN'T REACH THE SELLER BECAUSE THEY'RE NOT REPLYING MY MESSAGES! So I asked them, since they are the seller from their platform, I believe they should have the phone number or email which can be contacted alternatively right? But no, they once again told me to liaise with the seller, I assumed that either they don't have it or they simply can't be bothered to help. Com'on, If i was able to contact the seller, I won't have to seek for their assistance right? They acted like it's none of their business and they're not part of the responsibilities despite the fact that I ordered through their platform, so how has it got nothing to do with them? I seriously don't understand the need of having "help desk" if they're being so unhelpful and irresponsible to the point that not even 1% shit was given. So, SHOP AT YOUR OWN RISK! Nothing happens, you're lucky. Bad things happened, they're gonna wash their hands off and you're on your own. I won't be surprise if Qoo10 has many scam sellers, because they totally allowed such things to happen.

*WILL I RECOMMEND TO A FRIEND? Hell no. Unless I wanna break the friendship. I'll recommend to someone I hate though


 Comment

Mimi's shopper avatarLevel 1
+ Follow
TERRIBLE AFTER SALES CUSTOMER SERVICE BY Qoo10
Reviewed
Quality
Shipping
Service
Price

Qoo10 has a team of lousy customer service officer. Whenever there is any dispute between buyer and seller they will always push away the responsibility. The officer will ask you to liaise directly with the seller and say that Qoo10 does not have the seller contact number, but the problem is we also don't have the seller contact. The call center is of no help at all, the officer will always mention that they had no authority and need to escalate to their supervisor, but the supervisor never call back at all. Disappointed...


 Comment

DONT TRUST Qoo10
Reviewed
Quality
Shipping
Service
Price

I recently purchased Qoo10 prime and did a mistake to download all the coupons , I realized the downloaded coupon validity is only 15 days . I have admitted my mistake and didn't use any coupons and same of purchase i request to cancel my prime account.

The answer from Qoo10 was simply on liner saying they will not help to revert my status almost 4 days they just keep saying same thing even though i was gold member. I realized this service sucks and gave that purchase as donation and closed full account with Qoo10.

So members beware


 Comment

LAST RESORTS ONLY
Reviewed
Quality
Shipping
Service
Price

DO NOT PATRONIZE.

Let's be clear, my experience with this so-called "store" is the worst. I made the mistake of purchasing a misrepresented product (a hard drive instead of an SSD) and I sought to obtain a refund on that because of it. The seller, despite being an outright liar, got a free pass. Qoo10, on the other hand, proved themselves to be extremely unfamiliar with the English language such that all my attempts at communicating with their so-called "Customer Service" leads to them throwing me pre-set responses to completely irrelevant issues (E.G. responses to delivery problems instead of a response to the refund issue I was asking about).

Even my attempt at telling them that the seller essentially scammed me over the product fell on deaf ears, or blind eyes in this case, since they essentially glossed over the obvious evidence I laid out before them. Instead, I am forced to sit through days and over a week of frustrating communication with people who clearly can't communicate sufficiently well in English on a site largely in ENGLISH.

All in all, there might be good deals on offer, but think twice about making the purchase here. If anything goes wrong, do NOT count on the "Customer Service" ever offering any help.


 Comment

Beware of this dishonest seller on Qoo10 (AOPhoto)
Reviewed
Quality
Shipping
Service
Price

Hey guys! just thought that I would put this out in an attempt to warn you all of buying photographic equipment from this particular store. I recently just got into photography and was looking a dry box to store my equipment.

Being lazy on my part, I went online to Qoo10 and found this seller AOPhoto who was advertising a Digi-Cab Dry Box. The delivery was quick and prompt with a reasonable price ($22.90). However, soon I found out that the dry box was faulty as it wouldn't lower RH levels below 70% (Which makes it useless) despite me trying everything and buying my own silica gel than using the provided ones.

When I contacted the seller on Qoo10, they ignored my message, forcing me to mediate through Qoo10. What followed was simply one of the worse experiences I ever had on a shopping site. Over the course of the next 2 months, I had to correspond almost everyday to get them to accept responsibility. When they finally told me to return the item via Singpost and that they would pick up the return shipping cost ($6.59), I thought it was over. Upon receiving the item, however, the seller refused to refund the shipping cost by claiming that nothing was wrong on their part and now I'm engaged in another mediation to get them to return the money.

The details of this store are as follows,

AOPhoto
#02-12 The [email protected]
1 Irving Place
+65 6902-2588
+65 9339-1511

TLDR: Beware and dont purchase from this dishonest seller!


 Comment

CORRUPT & TERRIBLE CUST. SERVICE
Reviewed
Quality
Shipping
Service
Price

They delivered my TV months after the date given then found they delivered it broken and they kept my money.... 4K down the drain....

I wouldn't listen to these alleged positive posts... Probably written by Qoo10 themselves.


 Comment

akoh's shopper avatarLevel 2
+ Follow
Enjoy the coupon discount
Reviewed
Quality
Shipping
Service
Price

Qoo10 coupon discount helps save money and offer good discount for the same item offered on other platform. No issues with delivery and item is as per indicated. My wife loves the baby-g


 Comment

Trusted one
Reviewed
Quality
Shipping
Service
Price

All orders so far so gd. Trusted site.

Amazingly fast delivery
Reviewed
Quality
Shipping
Service
Price

Read many positive reviews about this luggage on Qoo10 and the seller was very responsive to my enquiries on the item and delivery lead time. Very glad that the pictures were indeed true to item. I bought this cabin size luggage and I think I'm going to get one bigger one for my year end winter holidays!


 Comment

Jenny's shopper avatarLevel 2
+ Follow
Acta Fitbit - Worth it!
Reviewed
Quality
Shipping
Service
Price

Bought Acta fitbit a month ago and purchase transaction was smooth and product was delivered on time. Qoo sends updates regularly also re product status. Acta's fitbit at 50sgd is also good as described in the website. All features are working well. Will definitely come back!


 Comment

 JuniJuniper
Displaying reviews 1 - 10 of 43 in total

Are you an online shop owner? Claim your shop today.