Horrible customer service from Qoo10. Very rude service at the call centre by this girl called Ana.
I wanted to find out what is the delivery date for the item I bought, because it's not stated there in the email purchase confirmation . No indication of date at all. I also couldn't see the possible shipping dates on the screen when I was selecting the product .
I said I couldnt see the shipping info , I want to find out when , cos it's not stated up front when you are buying the product. The girl answered : Of course you cannot see the date . ( raising her voice ) then I said I wanted to talk to your manager, she said Sure ! What's your hp ? ( after I gave her my hp ,she just put down phone and never call back )
Overall very poor service experience , she seems to me eating while talking to me , and her voice was defensive and rude.