Start your review for Pupsik Studio
Start your review for Pupsik Studio

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10 people have reviewed Pupsik Studio

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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Pupsik Studio is a leading Singapore online store specializing in baby and nursing products - stylish carriers, nursing covers, beansprout pillows, nursing and baby accessories, baby skincare, maternity clothing, beautifully designer baby clothing, shoes, and gifts. Orders above S$60 are delivered via courier for free.


Shop Location

Singapore

Shipping Locations

International

Showing all reviews for Pupsik Studio

Extremely poor customer service
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Terrible customer service. These guys are all about making money and once an item is sold they will not entertain you in anyway. They will make every excuse in the world not to engage and resolve issues. Highly recommend going elsewhere based on previous experience.


 Comment

Terrible customer service
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Absolutely the worst customer service ever. My item (baby change mat) was stuffed into a small box instead of being flat packed. It arrived badly damaged and creased and the company are absolutely unprofessional and refuse to replace the product. No contact number is available and instead I just received hostile emails telling me that they think it’s perfectly ok to receive a product in appalling condition and I have to pay to send it back to them ! Now they don’t even respond to email or take responsibility when they pack goods like complete idiots. Disgraceful and I recommend that others avoid buying from them.


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Horrible shop
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NA

Horrible returns process.
Designed to make it as difficult as possible for customers to get their item refunded!


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Poor after sales service
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Poor after sales service. Only good if your product doesnt' come with a defect. if product is defective, they take a long time to respond and then their policy states that you have to pay for return or liaise with the vendor of the product directly. That's completely nonsense. Why should any customer pay for return shipping when the product was defective in the first place and no fault of the customer. Truly horrendous experience.


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Poor after sales service
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Quality
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NA
Pupsik studio gb pockit plus
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GB Pockit Plus
$349 SGD

Bad experience with poor after sales service provided. Reported defects product the following day and Pupsik took almost a week to revert with an inappropriate reply of getting me to contact their vendor directly for replacement. When I have informed that it's unjustifiable for me to liaise with the vendor directly and to have the product send for replacement at my own cost, Pupsik failed to revert promptly as promised. Will not recommend Pupsik Studio as most of their products are available elsewhere at the same rate and the practice just lack integrity and trustworthiness.


 Comment

Never will I shop with you guys..
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This is one of the worst online store that I have dealt with. They have zero customer expertise and totally unrealistic policies. I had a very bad experience shopping with them and would never dare to go there again. This might be my personal experience but I would still warn my fellow friends. Dont worry there are many other online stores that offer the same product and that too at a more competitive price. The irony was that the product I purchased from them was cheaper even if I went to but it from my near by store.


 Comment

Fantastic customer service after a faulty item
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I ordered a few items for the kids. This included a couple laundry hampers and storage bins as well as a Yvolution balance bike for our son.

Pupsik Studios uses Ninjavan in Singapore for delivery. Fair enough that they outsource this to a local delivery company, but I had a missed call one night since they tried to deliver the item at 10pm. Perhaps Ninjavan can be a bit more proactive on giving advance notice on exact delivery time or coordinate with the buyers a few hours to arrival so that the buyer knows when to expect a delivery (they only give a generic SMS saying the day it will deliver).

Upon opening the package for the Yvolution balance bike, I realized that a piece was missing to assemble the seat. I emailed Pupsik Studios to let them know the missing piece and they connected me the next day with the supplier in Singapore. The downside was I had to drive to Sims Drive to the warehouse of the supplier (the holding company that also manages Mothercare stores) and on-site they provided me the part and finished the bike installation.

Ultimately, it was a item issue rather than an issue with Pupsik Studios, but within a day of notifying them the missing piece they linked me with the supplier and the bike was quickly fixed. I appreciated the quick service by Pupsik Studios!

I have decided to return the storage bins that I bought since I dont' like the structure of the storage bags and the policy is that the buyer is responsible for shipping the items undamaged back to Pupsik Studio in return for store credit. Would be ideal if they could arrange the return shipping, but it is what it is.


 Comment

Min's shopper avatarLevel 6
+ Follow
For anything baby related, Pupsik has you covered
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Having heard good things about Pupsik Studio through friends, I decided to buy an LG playmat from there earlier this week.

Comparing prices of the LG playmate on other sites, the prices were the same but for first-time customers at Pupsik Studio, they give you $10 off so I went with them. Free shipping for orders above $100 as well.

Incredibly happy with my overall experience shopping at Pupsik and my delivery came within 3 days. The only comment I have is that you can't select the time of the delivery, so they delivered when I wasn't home but thankfully someone else was there to collect the delivery.


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One of my faves for baby items
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NA

Overall their prices are very competitive and I love the range they offer. I'm super happy with my purchases, esp the slightly discounted Aden & Anais items hehe!

Shipping was fast and hassle free, althou I don't think they call you to arrange a time to deliver.


 Comment

 julie_depMin
and 1 more
20% off Sophie the Giraffe deal on Pupsik & Great Customer Service!
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Pupsik Studio stocks a great variety of children and baby products especially my beloved and most gifted toy Sophie the Giraffe, the iconic teething toy from Paris France.

I have purchased at least 5 Sophies for different babies from Pupsik especially with their recent attractive 20% discount on Sophie the Giraffe which also comes with a free Sophie key chain. And its free shipping above $30 dollars!

I recently also had a very good experience with the customer service over the phone. They answered my call promptly and attended to my additional packing request on my latest Sophie purchase.

Though I mever had to use it, I like their 30 days exchange policy.

As a busy professional who has limited time to go shopping, Pupsik Studio is great for online baby gift shopping!


 Comment

 julie_depMin
and 1 more
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