Start your review for Prubuy
Start your review for Prubuy

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4 people have reviewed Prubuy

Overall Satisfaction
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Fit/Quality
Delivered on Time
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Price

About

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Prubuy is one of Singapore's Largest online-only books, fashion, electronic and computer products database.


Shop Location

Singapore

Shipping Locations

International, Singapore

Products

Home & Gifts

Showing all reviews for Prubuy

Ace's shopper avatarLevel 1
+ Follow
Could be a scam
Reviewed
Quality
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NA

Hopeless! They lost my package and this was after 1.5 months of initial order date. Always a different consultant responding and now they have cancelled my order and issued me a refund - but after reading these other reviews, I’m not expecting to get my money back. What a terrible company - I hope this can be a warning to anyone using PruBuy!


 Comment

Fraudsters
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Quality
Shipping
Service
Price

They aren't a real company....they took my money as well and never delivered a thing. Their website doesn't seem to work now........avoid like the plague


 Comment

Vo's shopper avatarLevel 1
+ Follow
Not sure this is a real online shop
Reviewed
Quality
Shipping
Service
Price
NA

After making a full payment by iBanking, the outlets.sg website prompted a error and the entire transaction was not recorded but the full amount was deducted from my bank account. Tried again the second time, same thing happened. So I lost over a hundred dollars. Hope they are able to resolve this issue quickly and give me a refund.


 Comment

  • Vivienne's shopper avatarLevel 1
    VIVIENNE 

    Did you manage to get full refund? I experienced the exact same thing, after done the bank transfer, I didn't get any order confirmation emails regarding my order, the money has been deducted from my bank account, but I have no proof of purchase. Called, messaged multiple times, no one responded. Hope it is not a scam.

TERRIBLE
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Quality
Shipping
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I ordered a bedside lamp from Prubuy on 14 Jan 2016, the delivery date was originally 1 Feb 2016, this delivery was missed due to some logistics problems. They said they would replace it immediately and rush the process. A few days later, another email came confirming that the delivery date is 25 Feb 2016! They have obviously made no effort in expediting the process!! I don't know how hard it is for them to find DHL or UPS to deliver the product to me on the next day! After a few email rants from me and some email back and forth with them, the latest delivery date is now 1 March 2016 with no reason on the further delay!! I have tried to cancel my order due to the frustration, but they say it's not possible before "the order is currently in transit".

Throughout this disaster, I have had 11 DIFFERENT Customer Service Officers replying to my emails. When you have different officers handling the case, those officers just do not appreciate the frustrations from the Customer! A perfect example of companies sacrificing Customer Service for their operation efficiency!

Lastly, after I had made the purchase online, I received two further emails asking me to confirm some additional terms and conditions before they could ship the product! This was annoying at the time, but I later found out this is only a minor annoyance compared to the later disaster I had to face after the order was confirmed!

DO NOT BUY FROM THIS COMPANY BECAUSE THEY DO NOT CARE ABOUT THEIR CUSTOMERS!!


 Comment

  • Joshua's shopper avatarLevel 1
    JOSHUA 

    Did you end up receiving your order?

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