Start your review for Pretty pink princess
Start your review for Pretty pink princess

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1 person has reviewed Pretty pink princess

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
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About

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Shop Location

United Kingdom

Shipping Locations

International

Refund/Exchange Policy

Please follow the return instructions on the returns form, which is enclosed with your package and mail it back to us within 14 days of receipt

Showing all reviews for Pretty pink princess

Don't shop with pretty pink princess uk
Reviewed
Quality
Shipping
Service
Price

I am an online shopper and have been for years. Pretty Pink Princess is the only online store I have had a problem with.

After making a purchase I received no tracking details and only got the details after I contacted them a week later. I then found out the parcel was delivered and signed for by someone I did not know. I wrote to Pretty Pink Princess explaining this and they told me it was not their problem but to contact Royal Mail (the delivery company).

I then contacted Royal Mail who informed me that the sender had to make a claim. I then informed Pretty Pink Princess that they needed to make the claim as sender. Pretty Pink Princess said they would do so and get back to me.

2 months passed and I received no contact from Pretty Pink Princess. When I eventually contacted them, I was told that they had made the claim and I needed to check with Royal Mail as to the ongoing investigation, however, they did not give me a claim number.

I then contacted Royal Mail who informed me that they would be happy to investigate and give a refund, but that Pretty Pink Princess had not made any claim whatsoever. Since then Pretty Pink Princess has ignored my emails requesting them to make a claim to Royal Mail in order that I am refunded.

This company it's not trustworthy or reliable.

If my package really did get sent they badly dealt with the situation.

Do not shop with Pretty Pink Princess UK.


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