454 people have reviewed Outcast Clothing

Overall Satisfaction
Rating Summary
Fit/Quality
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About

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Outcast Clothing was founded in late 2014 by a young power couple who wanted to make a difference in the world of online shopping. From the day Outcast Clothing launched the two dreamers packed every parcel of happiness by hand from their small one bedroom apartment. Each parcel represented a blossoming relationship with a customer - they treated each parcel with love and care. Drawn to our ideal of creative, stand out outfits the Outcast Collection is both feminine and colourful. Today, Outcast Clothing has grown to one of Australia's fastest growing online destinations.. two warehouses filled with the latest clothing, a team full of passionate young women who know exactly what you want from online shopping - convenience, clothing, fast shipping and most of all friendly service from a team that treats you like a friend! We welcome you to our family and hope we can inspire you each and every day and we look forward to putting a smile on your face for parcels and parcels to come!


Shop Location

Australia

Shipping Locations

International

Showing all reviews for Outcast Clothing

Fabulous service and amazing delivery
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Without fail one of the best Australia online boutiques I have shopped with! I placed an order for a pretty funky outfit for a festival I had coming up, the ordering process was so smooth - the next day the parcel was delivered into my work, the parcel was packaged so nicely and it contained a free choker and $15 voucher to use online! Such amazing customer service, who really delivers on what's promised and cares about customer satisfaction. A awesome experience and for once I don't regret spending money online with an Australia clothing company.


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Ash's shopper avatarLevel 1
+ Follow
DO NOT TRUST THIS COMPANY!!! SCAMMERS
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Doesnt even deserve a 1 Star! This company is so unprofessional. My girlfriend was over the moon when she saw the clothes she wanted for her birthday. Yet how disappointing, she paid £40 and the item didn't arrive and the company seems to be ignoring all of our emails and messages. My girlfriend asked for a refund on the 23rd of February, its now the 20th March, No refund and no item? Looks like they are a scamming business. Do not trust them and fall for these scammers. We will try and get our refund if not we will be taking this further.


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Great product and helpful service! xx
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Great Products! Really quick delivery, my parcel arrived in less then 24 hours.
Customer service was over the moon helpful with sizing and delivery times, I was shocked with how quick they responded to my emails. (:
Im happy and satisfied with the quality of the product.
Really excited to wear them at my next festival!
I'll 100% be back to shop here.


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Problematic Shipping and Service
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WOUDLNT RECOMMEND

Amazing clothing, all of which looks amazing. But, and a big but. Terrible service and shipping. I order a set of clothing over a month ago and was told it would be sent in 9 business days. Sadly, here i am weeks later with not even an email telling me it has been shipped. Worse yet, the confirmation email i received clearly states the money was taken from my account and id receive another email about my item ONCE it had been shipped! I have emailed multiple times, it has almost become ridiculous that i have to email this much. I received a reply to an email, saying they are sorry and will follow up, yet they did not follow up. After which i sent in another email, waited a week and received no reply. Did this again and again. Finally i got a reply with yet the same apology and saying theyd like the order number and would follow up. And yet AGAIN, i replied with all necessary information and they have not managed to do the so called 'following up'. This was done a week ago.

Overall, over a month later all i have received from Outcast is irregular and unhelpful replies and had money obviously taken from my account. Great store but definitely not worth the hassle, unreliability and poor service.


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Easy returns, fast clothing and fab service xx
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This site has great service! I needed help returning and item for a store credit, emailed through and I heard back within the hour from a lovely customer service rep named Nicole. I have already received my item I ordered with the store credit. A really quick process + amazing clothing! I online shop a lot and I can happily recommend this site pretty strongly


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DISAPOINTING
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They sent the wrong package, which was no problem when they said that they would send me the correct one at their own expense with a free gift.
The issue came when I didn't receive the shorts for a month and couldn't get in contact with them. I sent the same email again and again until eventually I got the blunt reply of "your product has been sent". It came, no issues with the shorts. Didn't get the free gift nor did I get the money back from sending the wrong order back. Still haven't gotten an email back about that money. Was initially very happy with the service, but am left extremely disappointed with the experience had.


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Great service and quality
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Fast and efficient delivery, great customer service. Quality of clothes is great especially for the price!


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Swift and simple online shopping
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Gotta love quick and easy shopping!!
Outcast is definitely one of my go to shops - if I need a quick outfit for the weekend I know I can't go wrong here.
Amazing service, the staff are so friendly! I have been gifted with complimentary vouchers and free items. An amazing company!


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Outstanding ordering process! Recommend
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An outstanding practise and service delivered. My daughter ordered online through generation outcast clothing on Friday night, parcel was delivered to my work this morning before lunch time. Just in time for her event this Wednesday night, product looks beautiful, she will be over the moon! And I'm one happy mum.


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Dream land coin top is amazing!
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I pre ordered 3 dream land coin tops for my two friends and I that wanted to wear them to a festival. I had seen this top on Facebook and I kept seeing it every time I would login as it was so popular. I had to order - the parcel arrived quicker then I thought because I knew they were on pre order. They look AMAZING! I've never seen a top as unique and sparkly. Perfect for our festival. Overall the shopping experience has been fantastic! Couldn't fault anything (:


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Displaying reviews 1 - 10 of 454 in total

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