Start your review for Open Trolley
Start your review for Open Trolley

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13 people have reviewed Open Trolley

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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OpenTrolley Bookstore, established in 2008, is a leading online bookstore in Singapore offering more than 2 million imported US and UK titles at great prices. As of 2013, OpenTrolley's title collection has vastly expanded to over 10 million titles.


Shop Location

Singapore

Shipping Locations

International

Showing all reviews for Open Trolley

TERRIBLE SERVICE!
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NA

Their service is terrible, I bought a book from them on 25 Jun, it said will be delivered within a week. But after the payment was made, it said the estimated delivery date for my order is between 09 Jul 2017 to 30 Jul 2017. Until now, three weeks had passed, but I still haven't received my book. No phone numbers for customer service. Email response is rubbish. Honestly, if I know they need to take 1 month to deliver the book, I will not purchase from them. Disgusting service!


 Comment

Transaction completed and satisfactory
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Ordered 5 books to be delivered to Kuala Lumpur. Arrived in good order 👍


 Comment

at86's shopper avatarLevel 1
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Local online store specializing in books
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Rather unusual name for a book store. Order received as promised with thick bubble wrap.


 Comment

Good local book source
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All 3 books collected from their collection point at [email protected] 7 days after payment. Books in good condition and they have wide selection of books like Amazon. If you prefer local book source, I can recommend them.


 Comment

TERRIBLE SERVICE - DO NOT BUY FROM THEM!
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I had ordered a book Dinosaurs Laser-Cut Plastic Stencils from Open Trolley in July, when the order had not yet arrived a week past delivery date I emailed them to enquire. Was told it would be placed on back order and arrive about 3 weeks later. I waited and waited. A week past delivery date again had to email them for an update. And was told that the item would NOT BE AVAILABLE. Im not understanding why I was not proactively contacted and told in advance if item was not available, Terrible service, DO NOT BUY from them ever please if you want your items delivered on time or in fact, delivered at all.


 Comment

Terrible online store. Dont buy from them
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I bought books from them that it said online will be delivered within a week. Instead it took 3. Not only that, the quantity of books delivered was short. So I assumed the rest would be cancelled. Instead after another 3 weeks they sent the remainder. No phone numbers for customer service. Email response is rubbish. Puts the blame on the customer.


 Comment

Customer Service not very prompt.
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Purchased a book 1 week ago that was stated out of stock on the website and was asked to wait 3 weeks for restocking.
However, checked the order next day after paying and the webstore stated there are actually 4 stocks available and suddenly on discount.
Emailed them immediately and still no reply after 1 week and order still reflected as restock item and asked to wait 3 weeks.
Wanted to call them, but they do not accept call enquiry. Wanted to cancel and re-order but no cancellation after paying.
* Update
They replied after almost 2 weeks, but very kindly willing to refund the difference and mail out the item immediately. Great!


 Comment

First time purchase from Opentrolley (Singapore)
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The books is not very good condition. I ordered 11 books and it's my first time purchasing from this website. Half of my book covers have some peel off, like how our book went through tear and wear when we been using them for months.

More importantly, 3 of my books have little tears and 1 of them have a huge dent on it. Did the person in charge of packaging the book check the quality of the book before packaging it? If he does, did he just ignore it and hope that the customer would gladly accept it?

I strongly believe that everyone uses their hard earn money to purchase products from the company deserve a brand new product. Because of that one person who did not have such principle, he/she gave me such inconvenience. I had to find time to personally to go down and collect it. That beats the whole purpose of me paying to get delivery to my house at the very first place.

Luckily, Silvia had reply very polite and professional and help me get replacement for my books via email. I'm satisfied with the promised time frame as i do received them on time, within 1 week. The email support service given when my books have problems were great too. Price is reasonable.

On the scale of 10, i would give 6.


 Comment

Prompt delivery...
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First time order with OpenTrolley because they offered a reasonable price and most importantly I can pick up from a store.

I ordered 3 books and they arrived at the store for pick-up on time as promised in the order acknowledgement email. I read somewhere that you are given 3 days from the pick-up date to collect the books otherwise there will be a charge but this was not stated in the acknowledgement email. Nonetheless I collected my books on the 3rd day from Hako at B3 of [email protected]

The store assistant opened the box and removed the books for me to inspect. They were wrapped with bubble wrap and were new books although one of the soft cover book has a crease on the cover. The store assistant than proceed to put the books in their plastic bag for me.

All in all I'm happy with the whole process. I will order from OpenTrolley again.


 Comment

 JuniperMin
First great experience with good quality book and service!!
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Tried buying from this website once and is a great first experience!! Love the monthly discount and able to collect from Plaza Sing. The book is perfectly in great condition! Read finish (: looking out for more good books that I can buy from the website (:


 Comment

 JuniperMin
Displaying reviews 1 - 10 of 13 in total

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