The books is not very good condition. I ordered 11 books and it's my first time purchasing from this website. Half of my book covers have some peel off, like how our book went through tear and wear when we been using them for months.
More importantly, 3 of my books have little tears and 1 of them have a huge dent on it. Did the person in charge of packaging the book check the quality of the book before packaging it? If he does, did he just ignore it and hope that the customer would gladly accept it?
I strongly believe that everyone uses their hard earn money to purchase products from the company deserve a brand new product. Because of that one person who did not have such principle, he/she gave me such inconvenience. I had to find time to personally to go down and collect it. That beats the whole purpose of me paying to get delivery to my house at the very first place.
Luckily, Silvia had reply very polite and professional and help me get replacement for my books via email. I'm satisfied with the promised time frame as i do received them on time, within 1 week. The email support service given when my books have problems were great too. Price is reasonable.
On the scale of 10, i would give 6.