The website is your classic online shopping site. Full of colourful pictures of the products and very easy to use. Unlike most who ship internationally, Next Direct does not charge a shipping fee but I believe that the shipping costs have been factored into the product price. They tell you the price in the currency that you are shipping to so there is no confusion. I ordered things in two batches on the same day and received the email pretty much immediately to confirm the order. The emails contained tracking numbers as it is posted via DHL/Fedex. I received the packages promptly and within the space of two days of each other. The packaging was not excessive but all that was needed to keep the clothes protected. I hate excessive packaging.