7 people have reviewed Nasty Gal

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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Nasty Gal is a global online destination for fashion-forward, free-thinking girls. In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. In just five short years, the shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories.


Shop Location

USA

Shipping Locations

International

Showing all reviews for Nasty Gal

Sent wrong item and refused to correct order.
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Quality
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They sent the wrong "dress"(what they sent was a onesie) and neglected to send the actually dress I ordered. This is what you get when a company becomes too large - they stop caring about the customers who actually got them there. Just awful. Don't buy from them, if anything goes wrong it's on you.


 Comment

Extremely Bad Quality
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NA

I bought three dresses from Nasty Gal after hearing many good things about the store. When my items arrived I was surprised to see that the quality of my dresses was terrible, especially for the price of them. However, customer service was quick to respond and assist me in getting a full refund. I would not recommend Nasty Gal.


 Comment

 Juni
Fantastic customer service
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Price

I had a wonderful experience with Nasty Gal a few years ago. I ordered a pair of heels off their website and paid full price. The day after I placed the order I received an email that the exact same shoes were on sale. I called the company to enquire about possibly refunding the difference for the sale price and they were more than happy to oblige.

The heels arrived in fantastic condition and I still wear them to this day! The shoes were Jeffrey Campbell's. I highly recommend his designs and Nasty Gal have an amazing collection!

On a side note I have continued to order from this site. Shoes, dresses, accessories - over the years and have always received excellent service - both internationally and domestic.


 Comment

Maria's shopper avatarLevel 1
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Terrible Customer Service
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Shipping
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I shop almost exclusively on line so I do get a lot of merchandise delivered via UPS and other carriers. I ordered something from Nasty Gal back at the end of May and just received it yesterday. I was told by their customer service dept via email correspondence that a claim had to be filed with UPS and that it could take 8 to 10 days. I had paid for 2 day shipping ..needless to say I was mad. Instead of making the customer happy they made excuses implied that maybe I was trying to do something wrong, blamed UPS and refused to issue me a refund after I asked them to ..They did refund my shipping charge after I complaned a second time. The customer service manager was awful and un helpful..I would never order anything else from them. I can get the same merchandise somewhere that has excellent service ..like Revolve or Shopbob or a number of other places. I would totally pass on this place.


 Comment

 JuniMin
and 1 more
Tara's shopper avatarLevel 1
+ Follow
Great clothes; Awesome service
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I ordered a dress for a wedding and it came super quick. It fit me amazingly and i received so many compliments that night. Ive ordered other items from Nasty Gal before that didnt fit quite as well and the return process was extremely easy. I recommend this site to anyone.


 Comment

 Min
"Good quality with speedinging delivery !"
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I’m sure many of you have heard about NastyGal, in fact this is actually my first time shopping in there.

To gather the varieties for reviewing, I’ve bought 3 different pieces :a skirt, a biker jacket, and a pair of platformed boots. From placing order to purchasing, to receiving the parcel, the total process went very smooth. I was first worried that shipping would take forever since Chinese New Year is approaching, but I ended up receiving the parcel withint 5 business days after my purchased,
the shipping pace is a LOT faster than I my expectations, which is GOOD!

All 3 items that I bought fits me very well and I am really satisfied with my shopping experience in NastyGal.

Check out my original post in my blog : http://www.v-for-visala.com/online-shopping-experience-with-booroos/


 Comment

 MinMin
and 1 more
Renee's shopper avatarLevel 3
+ Follow
Fashionable, latest trends and great customer service
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NA

I ordered a big package from Nasty Gal when they had free international shipping and everything went smooth. One of the skirts were too small and I sent it back and got my money's back almost immediately; customer service was great and everything went fine!


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 MinMin
and 1 more
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