Received an incorrect order and when I contacted them they replied back confirming receipt and that I would receive a response in 2 days. This response did not happen for 8 days. Despite my order being rectified, it wasn't done within the time frame they specified. Customer service is not what they have claimed. Additionally on their website it says that if I try to contact them again, the initial query would fall back to the end of the queue. This sounds very unfair and prevented me from sending a follow up after the second day when I didn't receive a response from the first initial query. All in all it wasn't a good experience. And this was my second time buying from them so I don't think I will be purchasing anything anymore from this shop.