Start your review for Missguided US
Start your review for Missguided US

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5 people have reviewed Missguided US

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Missguided us missguided pink choker maxi dress
BUY NOW
Missguided - Pink Choker Maxi Dress
$35 USD

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 Comment

  • Juniper's shopper avatarInfluencer star
    JUNIPER 

    that's sooo awful!

They're STEALING FROM THEIR CUSTOMERS!
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I have sent in NINE items for a refund. They refunded me only HALF of the items! They still owe me $117!!! I have then contacted them multiple times for this refund and I still have not received my refund!

They are STEALING FROM THEIR CUSTOMERS!! I expected more from an established company like this!


 Comment

UNPROFESSIONAL NIGHTMARE
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Misguided is not a place to spend your money unless you don't mind waiting two months for a refund! They also have a tendency of sending incorrect and damaged items to the consumer! Unlike most reputable companies they would much rather go back and forth with you and give you a solid run around as opposed to being professional and solving the issue immediately! When you email them they will continually ask you for information that you've already submitted in order to buy time! After all of their wrong doings I continue to give them a chance but because I've reported a $600.00 claim to PayPal because they claimed they didn't receive it when I have confirmation that they did, they revoked my student discount!! Any company with a reputable name and in good standing would humble themselves and reach out to the customer to rectify their situation but not missguided! I will continue to shop ASOS who is courteous, professional, upstanding and appreciative of my business!! You can stay petty and keep my student discount deactivated because that is reflective of your professionalism!!


 Comment

  • Valerie's shopper avatarLevel 1
    VALERIE 

    100% agree. The run around is so freaking frustrating! They asked me for the same information so many times that I ended up keeping a copy of the email in my notes app. The email chain you have with them is tracked by a reference # which the customer service employees can obviously reference... but instead they keep asking you for the same info hoping you'll give it up

  • Valerie's shopper avatarLevel 1
    VALERIE 

    It's nuts .. I don't get how companies put these awfuk customer service policies in place that are strategically built to take advantage of their customers

STAY AWAY, DO NOT ORDER FROM MISSGUIDED
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If I could give 0 on all parts, I would.

SAVE YOURSELF AND SPEND YOUR MONEY ELSEWHERE. I placed an order on 9/9, and hours later, Missguided puts up a sale for 30% off. I email customer service to try and cancel my order so that I can place another order. CRICKETS - NO RESPONSE WHATSOEVER from that email, even until this day. Believing that nothing would go wrong, as this is my first experience with Missguided, I placed a second order of the same items, same color, same size. So that I could return the first order and bite the cost of shipping the items back to Missguided.

I speak to a representative on 9/29 because Missguided refunded the entire order on my second order and not my first. He assured that I would receive my entire refund (as I wanted to return another item on my second order).

I speak to another representative again today, because the refund was not the correct amount that I should have received. The rep today is telling me that the original rep told me mistakenly that he would return the correct amount to me.

They are basically trying to make me take a loss of $36 on money I spent on their company and provided no solution in refunding my money.

I will never shop here again. I will tell everyone I know to never shop here again. I will post on their social media platforms to prevent others from purchasing from Missguided.


 Comment

Black Rope Lace Up Flat Sandals
Reviewed
Quality
Shipping
Service
Price

The quality of my particular order was a little but disappointing. I did not expect the ropes to be slippery and thought they would hold a tie better. The strands were unwinding as well. Other than that, they were true to size. I have returned them. They took 12 days after ordering them to be delivered from NY to WA. Customer service is friendly. I am waiting for my refund to be processed.

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