I am a first-time customer from the US. To be honest, after all the negative reviews, I was VERY hesitant to buy. Most of the bad reviews claim one or two of the following: quality is bad, they send the wrong size, item, missing item, VERY late deliveries, and untrackable package.
However, after looking at their items online and what some Youtubers got, I decided to take a leap of faith. After all, none of them claimed it was SCAM. Moreover, out of all the affordable online stores I was browsing, I found theirs to match my style and they looked very cute, stylish and elegant for me.
I knew what I was getting into, so I honestly did not EXPECT much. I ordered 6 items (UK SIZE 2) which were mostly ON SALE, and I placed my order on March 16, 2016. The total was 61.20 (I used the student discount code as well). I would have spent MORE, but my boyfriend advised me not to spend more than $100 JUST IN CASE. I paid via Paypal (I heard it is the SAFEST way to pay), and after not hearing from them for more than 24 hours, I got a little paranoid (lol) so I emailed them to inquire of my tracking and delivery details. I did NOT get a response; though I got an email the next day containing the tracking and delivery details.
I kept trying the tracking link within the next few days, and I was delighted when it worked.
My package finally arrived on March 24, 2016, exactly 8 BUSINESS days after I ordered. I was quite pleased they were right on time. To my dismay, they gave me a UK SIZE 6, and I was puzzled. Then, I tried them all, and they ALL fit me to a tee. They look EXACTLY like the photo, too.
My advice to those who are contemplating on whether to buy or not buy from MISSGUIDED, I say do your own research.
If you are TRULY petrified after reading the bad reviews but REALLY wants to buy their stuff, I suggest just buy one or two items (up to you) to try their product, just spend an amount you WON'T regret!