Start your review for Missguided UK
Start your review for Missguided UK

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13 people have reviewed Missguided UK

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

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Missguided is a fresh and vibrant online store that aims to stay on top of the latest trends in order to provide their customers with the best that the fashion world has to offer. Missguided prides itself on delivering key catwalk looks.


Shop Location

United Kingdom

Shipping Locations

International

Showing all reviews for Missguided UK

Zana's shopper avatarLevel 1
+ Follow
Do not trust this shopping site !
Reviewed
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NA

Quick delivery but that's about it! Poor quality items don't look like on photo , very cheap looking not worth a penny ! Customer service non existent and not helpful at all just palming me off with misleading promises ! Refund service is disgrace ! Do not trust this shopping site they are cone !


 Comment

Absolutely terrible costumer service (& shipping)
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My order was marked as "returned" on the tracking site before it even arrived to Norway. When I tried to contact them via mail, they answered multiple times telling me they don't have it, they don't know where it is and that I should wait/check my neighbor's mail boxes. They completely ignore all my questions, even when I start to write them in caps (not angry, just want them to see my questions, as they obviously don't). They even ask me multiple times whether I want a refund or the order re-sent, where I answer (multiple times) that I want the order, and not a refund, but in the next mail they're asking me again. Then they tell me they will investigate further and get back to me. Over 2 weeks later, I have to contact them as I suddenly get a refund (but no information or mail), again they ignore my questions and give me a coupon for my next order (which will be never).


 Comment

STAY AWAY, DO NOT ORDER FROM MISSGUIDED
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If I could give a 0 on all parts, I would.

SAVE YOURSELF AND SPEND YOUR MONEY ELSEWHERE. I placed an order on 9/9, and hours later, Missguided puts up a sale for 30% off. I email customer service to try and cancel my order so that I can place another order. CRICKETS - NO RESPONSE WHATSOEVER from that email, even until this day. Believing that nothing would go wrong, as this is my first experience with Missguided, I placed a second order of the same items, same color, same size. So that I could return the first order and bite the cost of shipping the items back to Missguided.

I speak to a representative on 9/29 because Missguided refunded the entire order on my second order and not my first. He assured that I would receive my entire refund (as I wanted to return another item on my second order).

I speak to another representative again today, because the refund was not the correct amount that I should have received. The rep today is telling me that the original rep told me mistakenly that he would return the correct amount to me.

They are basically trying to make me take a loss of $36 on money I spent on their company and provided no solution in refunding my money.

I will never shop here again. I will tell everyone I know to never shop here again. I will post on their social media platforms to prevent others from purchasing from Missguided.


 Comment

horrible...just horrible
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Quality
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i dont even know where to begin. i ordered an item and i got a notification with my order number. 2days later i placed a second order which after two more days i got a shipment notification and tracking number. I emailed customer service about my order and they swore heaven and earth they never got my order and they never took any money from my account although they did. Luckily for me a couple of days the package arrived, a pair of shoes. they didnt fit and i wanted to return them. At the same time i had to return a top from my second order so i shipped them together. today i get an email notification for a refund for just the top and not the shoes. i contacted customer service on twitter continuously and i have been ignored although i see them helping other people. i paid $70 for those shoes and im very upset. i just want my refund so i can stop shopping from missguided in peace.


 Comment

WORST EXPERIENCE OF LIFE
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First, I was charged twice for my order. It took me noticing myself in a bank statement so I had to reach out via chat AND email, AND follow up twice in order to confirm that the second charge would be reversed.

I ordered on Aug 11 for my Bachelorette trip in Vegas and purposely shipped the bathing suits to Vegas so that they would be there in time. I checked the tracking multiple times after the shipment processed and there was no update so I reached out via chat. They said they would "look into this" and never got back to me.

I reached out AGAIN the next day. They said that product was just leaving the warehouse, 5 business days after my order was placed and that they were sorry for the delay. The day I land in Vegas the tracking says the order still hasn't left the warehouse. At this point I'm so angry because even if it is over nighted at this point, it would only arrive with 1 day left of my trip. I reached out AGAIN to request that they re-ship an express order because of the delay on their behalf and they refused. So then I request a refund which they refuse!

Long story short, after over 50 chats/emails and after dealing with over 15 reps (not 1 ever letting me speak with a manager), I could not get anyone on the phone once and my order is still not refunded!

I WOULD NEVER WASTE TIME ORDERING WITH THIS COMPANY AGAIN. Not only did they completely ruin my bachelorette party weekend in Vegas, the customer service ONLINE ONLY runs you through the ringer over and over torturous and noone is acting accountable! No one tried to rectify the situation once and after all this I have literally wasted HOURS of my life.

Seriously, I hope this company goes out of business for the way that they treat their customers.


 Comment

  • Juniper's shopper avatarInfluencer star
    JUNIPER 

    Sounds terrible!!

  • julie_dep's shopper avatarInfluencer star
    JULIE_DEP 

    Good to know!

read more

Refuse to Reply To Numerous Emails - Appalling Com
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Shipping
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Bought a £35 jumpsuit on behalf of my 16 year old daughter which arrived split at the seam and was too small. Sent it back and received a £32.50 refund after an 'adjustment' of £2.50 was made for some reason. I've now emailed them 3 times over the past 10 days to ask what the adjustment was for (there may be a legitimate reason) but not got a single reply. Problems happen, but the test of a good company is how swiftly they resolve customer issues. This company simply ignores them and buries their head in the sand. Shoddy, unprofessional and I see on here they do it regularly and don't improve. Would NEVER buy from them again when there are so many excellent companies out there. I was seriously. 'Missguided' - yep, sums them up. I won't even mention the lack of a telephone number to call their customer care department, I guess that's because there isn't one.


 Comment

APPALLING
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NA

Absolutely disgusting customer service and I am appalled at the service I have received. After sending me the wrong item TWICE, the company asked me to return the wrong items I had received. The also asked me to take a picture of the returns receipt so that I could be reimbursed.

I took a picture of the returns receipt and they had to nerve to tell me that they will not cover the costs and that the best they can do is offer a store credit. So I therefore covered the costs of their mistake!!!!!!

I returned the items that they wrongly sent me and they had to nerve to make me pay for it!!!!!!!

Absolutely disgusting - I would not recommend ANYONE to shop here.


 Comment

Rika's shopper avatarLevel 1
+ Follow
Surprisingly satisfied first-time US buyer
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I am a first-time customer from the US. To be honest, after all the negative reviews, I was VERY hesitant to buy. Most of the bad reviews claim one or two of the following: quality is bad, they send the wrong size, item, missing item, VERY late deliveries, and untrackable package.
However, after looking at their items online and what some Youtubers got, I decided to take a leap of faith. After all, none of them claimed it was SCAM. Moreover, out of all the affordable online stores I was browsing, I found theirs to match my style and they looked very cute, stylish and elegant for me.

I knew what I was getting into, so I honestly did not EXPECT much. I ordered 6 items (UK SIZE 2) which were mostly ON SALE, and I placed my order on March 16, 2016. The total was 61.20 (I used the student discount code as well). I would have spent MORE, but my boyfriend advised me not to spend more than $100 JUST IN CASE. I paid via Paypal (I heard it is the SAFEST way to pay), and after not hearing from them for more than 24 hours, I got a little paranoid (lol) so I emailed them to inquire of my tracking and delivery details. I did NOT get a response; though I got an email the next day containing the tracking and delivery details.
I kept trying the tracking link within the next few days, and I was delighted when it worked.

My package finally arrived on March 24, 2016, exactly 8 BUSINESS days after I ordered. I was quite pleased they were right on time. To my dismay, they gave me a UK SIZE 6, and I was puzzled. Then, I tried them all, and they ALL fit me to a tee. They look EXACTLY like the photo, too.

My advice to those who are contemplating on whether to buy or not buy from MISSGUIDED, I say do your own research.
If you are TRULY petrified after reading the bad reviews but REALLY wants to buy their stuff, I suggest just buy one or two items (up to you) to try their product, just spend an amount you WON'T regret!


 Comment

 JuniDavid
Nikki's shopper avatarLevel 4
+ Follow
Lovely items but pricey shipping
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I recently have a thing for printed pants, joggers, or even better, printed joggers! A while back Missguided was having massive sales, with extra 40% off sale items so i decided to get a bunch of things. I've made two orders so far and they arrived quite promptly even though it's shipped from the UK (faster than ASOS, which usually takes 2 weeks).

The workmanship of the clothes are excellent, and I also bought a pair of boots which I love! I only have a couple of gripes, which is that the calf area on a couple of the more form-fitting pants is really tight on me, but maybe it's just because my calves are big? Also, shipping is quite costly at 15 pounds, and there's only free international shipping if you spend over 120 pounds, which can be quite difficult to hit.

But other than that, I highly recommend Missguided!


 Comment

tee's shopper avatarLevel 1
+ Follow
DO NOT ORDER FROM THIS SITE
Reviewed
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Misguided is a sam site, i ordered form them after watching a youtube video and now i regret it so much. My order was never processed so i looked for a contact number and all i found was a email. They canceled my whole order said they refund my money (they did not), and made whole other order with out my knowledge. The email address they provided has no association with the actual site. After emailing them over 100 times I put a dispute on the charges which could take up to a week to be in affect and the next day they emailed me saying my items had been shipped. I checked the website and the fux fur coat i had ordered was removed and they charged me $13 in shipping and have yet to refund the difference.Im so annoyed with this website. I wish i had never ordered for there.


 Comment

 MinDavid
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