Start your review for Metisu
Start your review for Metisu

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117 people have reviewed Metisu

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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Based in China, sells clothes on the cheap end of mid-tier pricing.


Shop Location

China

Shipping Locations

International

Showing all reviews for Metisu

Return policy
Reviewed
Quality
Shipping
Service
Price
NA

Really bad returns policy -Be aware!!! I ordered to the UK. Paid £70 for a dress and was (after complaining!) offered $11, which is £8!!! Absolutely appalling! They also went on to say I would have to pay for the posting to China and it would be expensive and not worth it. I will never order from them again needless to say.


 Comment

  • METISU 

    Hi dear, could you please let us know your order number or registered e-mail address so that we can check it for you? We always send e-mails, have you provided a correct e-mail add in our system? You can also contact us by email: [email protected], our colleagues will help you solve this issue.:)

  • Monica's shopper avatarLevel 1
    MONICA 

    My order number is #139121 and my email address is [email protected]
    I would be grateful for any help. So far the contact with your company has been terribly poor. Ido not u derstand why you only offer a refund of £8 when the dress costs £70.

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Difficulty returning items!
Reviewed
Quality
Shipping
Service
Price

Contacted Customer Service to return the clothes - I am too tall to fit into anything they shipped. The clothes are as the photos capture, however, if you are tall like me they clearly are measured for a shorter model representation. After reviewing online reviews, it is exactly as other customers describe. I would say DO NOT BUY FROM THEM. They want you to send the items back to China even though they have an address in CA. Worse, you do NOT get an itemized listing of your clothing in the package you receive because they send it to you as a "gift".


 Comment

  • METISU 

    Hi dear, could you please let us know your order number or registered e-mail address so that we can check it for you? We always send e-mails, have you provided a correct e-mail add in our system? You can also contact us by email: [email protected], our colleagues will help you solve this issue.:)

My first purchase is ok.
Reviewed
Quality
Shipping
Service
Price

It was my first purchase from this brand. The detail of this dress is just gorgeous. The color is a bit darker than pictured but I do not mind as I have very light skin tone and it is flattering on me. Also a very important and professional aspect for this company: it is really helpful to have the measures of the model pictured and also to be accurate. As a first buyer, it has really help me decide on the size.


 Comment

  • METISU 

    Hi dear, thank you for your feedback! :)You are welcome to contact us to ask for a discount code on your future orders by email: [email protected]

Say YES to my dress!
Reviewed
Quality
Shipping
Service
Price
Metisu pink embroidered jacquard belted waist midi dress
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Pink Embroidered Jacquard Belted Waist Midi Dress
$47 USD

I just received my dress! Thank youn METISU! Love my order!!


 Comment

  • METISU 

    Thank you, dear:)

Love my dress!
Reviewed
Quality
Shipping
Service
Price

The dress is exactly what is pictured! It’s so pretty and I did not notice in the picture that it has some sequins on the dress that made it look really pretty! The material underneath however is a little thin, you may want to line it yourself or wear something underneath but overall it’s well worth the money! Also, the shipping was excellent with no issues.


 Comment

  • METISU 

    Thank you, dear:)

Dishonest company. Beware!
Reviewed
Quality
Shipping
Service
Price
Metisu multiple items
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Multiple items
$116 USD

I have ordered my items over three weeks ago. I never received an email or any information about my shipment. This company is extremely unprofessional and do not reply or contact despite using their email. Garbage!
Keep in mind: they mention 50 Or 70% off but all the clothes remain one consistent price. FRAUD!


 Comment

 c_lee
  • METISU 

    Hi dear, could you please let us know your order number or registered e-mail address so that we can check it for you? We always send e-mails, have you provided a correct e-mail add in our system? You can also contact us by email: [email protected], our colleagues will help you solve this issue.:)

DO NOT ORDER FROM HERE
Reviewed
Quality
Shipping
Service
NA
Price

100% my worst shopping experience to date. Ordered according to size chart, arrived OK, fit not super great but OK, but one of the seams wasn't sewn straight and it ruched the fabric so there was a crease all across my chest. Fair enough - these things happen, got in touch to ask how to return. I was asked to take photos of the dress against a metre rule and that I should keep the dress as unless there was a quality issue I would have to pay return postage. I said I thought that was ridiculous and I couldn't do that anyway as I don't have a metre rule, and asked again how to return the dress and how to get the postage refunded as there WAS a quality issue. I was asked to provide photos of the fault, they said they couldnt see a problem. I took a clearer photo, they said they couldnt see a problem, and again suggested I keep the dress, and have a refund on my next order. After about 5 emails I was finally given details of how to return the dress, but still no admission of the dress being faulty. I decided fine, Ill return the dress at my own cost - I dont want the dress. They insist on having items returned tracked - it would have cost FIFTY TWO POUNDS - more than the cost of the dress! Up until this point I had been very polite, but this really wound me up. I wrote an angry email saying how frustrating the process has been, that I felt like they were only refusing to acknowledge the fault to avoid having to pay return shipping, and that they only insist on tracked postage to make returning items as unattractive as possible. The email was ignored for days, and have now just received a copy and paste email saying they value their customers, advising me to keep the dress and accept a THREE POUND refund (?!?), but if I really dont want the dress they accept my decision - no mention of the quality issue or having return post refunded. DO NOT ORDER FROM THIS COMPANY - ANY ISSUES AND ITS LIKE TALKING TO A BRICK WALL.


 Comment

  • METISU 

    Hi dear, could you please let us know your order number or registered e-mail address so that we can check it for you? You can also contact us by email: [email protected], our colleagues will help you solve this issue.:)

Inquiries
Reviewed
Quality
Shipping
Service
Price
NA
Metisu black dress
BUY NOW
Black Dress
$67 USD

Hi. I placed an order last december 1st and I would like to ask what would be the estimated time of shipment for my order. Thank you.


 Comment

  • METISU 

    Hi dear, could you please let us know your order number or registered e-mail address so that we can check it for you? We always send e-mails, have you provided a correct e-mail add in our system? You can also contact us by email: [email protected], our colleagues will help you solve this issue.:)

Worst shopping experience
Reviewed
Quality
Shipping
Service
Price
NA
Metisu dress with belt
BUY NOW
Dress with belt
$70 USD

DO NOT ORDER FROM THIS COMPANY!!!!!! The quality is HORRIBLE. If your item is defective, they make the customer pay for shipping BACK TO CHINA!!! Before they would even accept my return, they made me send photos showing what in particular I didn't like about the product. Even though I sent them several photos clearly showing the bent, poor quality, and frankly cheap-looking belt that they sent smushed in the package, they still want me to pay to ship overseas (despite a CA address on return label) They have been horrible and nasty to deal with. Worst online shopping experience I've ever had, and I have done A LOT of online shopping. Pretty sure I'm going to dispute the credit card charges. Save yourself a lot of frustration and do not give these people your money.


 Comment

  • METISU 

    Hi dear. We are really sorry for the troubles. But we think there maybe some misunderstanding. Will you so kindly let us know your order no so that we can assist further?

  • METISU 

    Dear, we have found your order and replied by E-mail. Please so kindly check it. Thank you:)

Good quality and great price!!
Reviewed
Quality
Shipping
Service
Price

I love Metisu!! I have already ordered a couple of times and the products never disappointed me. Although the delivery was a bit slow sometimes, the price and the quality definitely worth to wait!!


 Comment

  • METISU 

    Thank you, dear:)

Displaying reviews 51 - 60 of 117 in total

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