This company is a scam and do not operate in the way that we expect from an organisation who publish a UK address on their website. I ordered 4 dresses, every single one had major quality issues and I’m not referring to cheap material, but badly finished and unfinished dresses.
I am now on my 8th Email exchange with their useless customer service, which should be renamed as scam service, because each exchange is more and more frustrating. In essence, they want me to keep the dresses and give them as presents to friends (yeah right! I’d loose my friends if I did that), they’re also willing to give me a discount coupon worth 20% off my next order, together with a refund of £16 (as if I’d ever order from them again!!!), the cherry of the cake was when, after supplying them 3 times with photographic evidence of their poor quality finish and describing it to them, they tell me that it is my responsibility to pay for the return of the items!!! A complete joke. So in essence, looking at the comments below, I could pay £80 to return the items (marking a £200 order of dresses as only worth $20) and continue pointlessly communicating with Metisu, who will probably eventually receive the dresses, never admit to having received and then re-sell the 4 dreadful dresses to the next poor buyer.
The cookie cutter responses from Metisu on this site are as dreadful as the 8 pointless emails that I’ve had from them so far. It is so very wrong that a company does not see it as their responsibility to collect badly made items. Never buy from them, there are plenty of reputable companies who will look after their customers when they are in the wrong, Metisu is most certainly not a reputable company.
BTW - Metisu, do not bother posting a response to this, I’ve given you plenty of opportunities to resolve this.... no more ‘we are deeply sorry’s’