Start your review for Metisu
Start your review for Metisu

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62 people have reviewed Metisu

Overall Satisfaction
Rating Summary
Fit/Quality
Delivered on Time
Customer Service
Price

About

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Based in China, sells clothes on the cheap end of mid-tier pricing.


Shop Location

China

Shipping Locations

International

Showing all reviews for Metisu

Dishonest company. Beware!
Reviewed
Quality
Shipping
Service
Price
Metisu multiple items
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Multiple items
$116 USD

I have ordered my items over three weeks ago. I never received an email or any information about my shipment. This company is extremely unprofessional and do not reply or contact despite using their email. Garbage!
Keep in mind: they mention 50 Or 70% off but all the clothes remain one consistent price. FRAUD!


 Comment

DO NOT ORDER FROM HERE
Reviewed
Quality
Shipping
Service
NA
Price

100% my worst shopping experience to date. Ordered according to size chart, arrived OK, fit not super great but OK, but one of the seams wasn't sewn straight and it ruched the fabric so there was a crease all across my chest. Fair enough - these things happen, got in touch to ask how to return. I was asked to take photos of the dress against a metre rule and that I should keep the dress as unless there was a quality issue I would have to pay return postage. I said I thought that was ridiculous and I couldn't do that anyway as I don't have a metre rule, and asked again how to return the dress and how to get the postage refunded as there WAS a quality issue. I was asked to provide photos of the fault, they said they couldnt see a problem. I took a clearer photo, they said they couldnt see a problem, and again suggested I keep the dress, and have a refund on my next order. After about 5 emails I was finally given details of how to return the dress, but still no admission of the dress being faulty. I decided fine, Ill return the dress at my own cost - I dont want the dress. They insist on having items returned tracked - it would have cost FIFTY TWO POUNDS - more than the cost of the dress! Up until this point I had been very polite, but this really wound me up. I wrote an angry email saying how frustrating the process has been, that I felt like they were only refusing to acknowledge the fault to avoid having to pay return shipping, and that they only insist on tracked postage to make returning items as unattractive as possible. The email was ignored for days, and have now just received a copy and paste email saying they value their customers, advising me to keep the dress and accept a THREE POUND refund (?!?), but if I really dont want the dress they accept my decision - no mention of the quality issue or having return post refunded. DO NOT ORDER FROM THIS COMPANY - ANY ISSUES AND ITS LIKE TALKING TO A BRICK WALL.


 Comment

Inquiries
Reviewed
Quality
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NA
Metisu black dress
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Black Dress
$67 USD

Hi. I placed an order last december 1st and I would like to ask what would be the estimated time of shipment for my order. Thank you.


 Comment

Worst shopping experience
Reviewed
Quality
Shipping
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NA
Metisu dress with belt
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Dress with belt
$70 USD

DO NOT ORDER FROM THIS COMPANY!!!!!! The quality is HORRIBLE. If your item is defective, they make the customer pay for shipping BACK TO CHINA!!! Before they would even accept my return, they made me send photos showing what in particular I didn't like about the product. Even though I sent them several photos clearly showing the bent, poor quality, and frankly cheap-looking belt that they sent smushed in the package, they still want me to pay to ship overseas (despite a CA address on return label) They have been horrible and nasty to deal with. Worst online shopping experience I've ever had, and I have done A LOT of online shopping. Pretty sure I'm going to dispute the credit card charges. Save yourself a lot of frustration and do not give these people your money.


 Comment

  • METISU 

    Hi dear. We are really sorry for the troubles. But we think there maybe some misunderstanding. Will you so kindly let us know your order no so that we can assist further?

  • METISU 

    Dear, we have found your order and replied by E-mail. Please so kindly check it. Thank you:)

Good quality and great price!!
Reviewed
Quality
Shipping
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Price

I love Metisu!! I have already ordered a couple of times and the products never disappointed me. Although the delivery was a bit slow sometimes, the price and the quality definitely worth to wait!!


 Comment

  • METISU 

    Thank you, dear:)

Love metisu!!!!
Reviewed
Quality
Shipping
Service
Price
Metisu wine red embroidered cut out back mini dress
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Wine Red Embroidered Cut Out Back Mini Dress
$54.42 USD

Really love this dress!!! Beautiful and with good quality. I shouldn't concerned so much because of the reviews ❤️❤️❤️


 Comment

  • METISU 

    Hi dear, thank you so much~

SCAM!!!
Reviewed
Quality
Shipping
Service
Price

this company is a SCAM!!! do not order from here. they do not follow their own terms and conditions! I wish I had read the reviews before purchasing. Read their terms on returns and exchange and you will see that they cannot even use proper English grammar! I will be putting a credit card claim through ASAP for a product I have not received but fully paid for that was ordered over 2 weeks ago!


 Comment

  • METISU 

    Hi dear, there must be some misunderstanding concerning your shopping experience. We are really sorry:( Will you so kindly provide us your order no so that we can assist further? Or please so kindly contact [email protected], our Customer service team will contact you immediately. We have been making our greatest endeavor to improve our service and products. If you are not satisfied, please so kindly contact us. Thank you very much:)

Humphhhh
Reviewed
Quality
Shipping
NA
Service
Price
NA

Cant say what dress is like as I never received it.
They say its out of stock but continue to sell it as a stock item.


 Comment

  • METISU 

    Hi dear, there must be some misunderstanding concerning your shopping experience. We are really sorry:( Will you so kindly provide us your order no so that we can assist further? Or please so kindly contact [email protected], our Customer service team will contact you immediately. Thank you very much:)

THIS COMPANY IS AWFUL
Reviewed
Quality
Shipping
Service
Price
NA

I ordered two dresses from this company for a wedding I was attending. I ordered them a month in advance. About a week after ordering, I got an email saying one of the dresses had been shipped. A week later, I still hadn't received the first dress and also hadn't been notified about the shipment of the second dress. I contacted them, and they responded saying the second dress was out of stock. I should have gotten a notification about that immediately. They did allow me to cancel the order and assured me the other dress would arrive in time for the wedding I was attending. It didn't. It arrived two days past the wedding. I no longer needed the dress, so I went about returning it. On the website, it says you can return items for a full refund (but you have to pay shipping--fine). When I emailed them to ask their return shipping address (it's mysteriously left off the website), I received the following message:

"We apologize for the inconvenience and are sorry to hear this. Is it possible if you resell it or send it to other people? As you know, if you return it, we are afraid that you will need to bear the postage to send it back. The postage is not that cheap. Therefore, it is not cost-effective. How about we give you a 15% off discount code on your future orders if you keep the item?"

Um, no. That is ridiculous. You should state that on your website. And NO--15% off will NOT make up for it. Especially since I'll NEVER order from this company again.


 Comment

  • METISU 

    Hi, dear, we are so sorry about this:( But there must be some misunderstanding for the advice we provided. Will you so kindly provide us the order no or contact [email protected] for further assistant? Our after-sales team will contact you immediately. We have been making our greatest endeavor to improve our service and products. Apologize again.

do not recommend. no contact phone number
Reviewed
Quality
Shipping
Service
Price
Metisu pink wrap v neck pleated
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Pink wrap V neck pleated
$75 USD

Not as describe, fit poor, no phone number for customer service.
Tooks 3 weeks to get, and now I have to pay for shipping.
very Bad. Do not recommend.


 Comment

  • METISU 

    Hi dear. We are sorry to hear this. You can always contact us by FB, ins, or other social platform, or just send us an e-mail by [email protected] We are available here for 24hrs. Or will you so kindly provide us the order no or contact [email protected] for further assistant? Our after-sales team will contact you immediately. You can always get us if you have any questions. Thank you~

Displaying reviews 1 - 10 of 62 in total

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