First, the buying experience was excellent. The website is easy to navigate and the photos of the product are very clear, although they do not do this bag justice. It is better in person. . I was so impressed when I received this bag. The quality is better than any bag I currently own, which include several Louis Vuittons. The inside is such that you can keep many item,s organized. There are pockets, a clip for keys, etc. There is also a reinforced section for when the bag is being used as a backpack. I cannot say enough about this bag!