Start your review for Loyal Hana
Start your review for Loyal Hana

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1 person has reviewed Loyal Hana

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Website for clothing for new moms

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United States

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Emily's shopper avatarLevel 2
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Don't fall for a glitzy instagram ad.

TERRIBLE customer service.

I found the shop from an instagram ad. I should have known better that shops like this can be shady. It's been more than a week and ZERO response from customer service. In addition, their facebook page touted a promo code for 30% off and it only took $30 off. Zero response from customer service. Sizes were off. Shirts/sweater were large for sizing and dress was small for sizing. For a site for nursing moms, you think they would have this more under control. Tried to exchange, via customer service... ZERO response. Returning items. It's a shame as a new mom it's tough to get out to the post office and return items, and to have no customer service response is shameful for a site that touts that they cater to new moms.


  • Emily's shopper avatarLevel 2

    This review clearly elicited a response, they called me shortly after to issue a refund and explain what went wrong. I am still returning two items, but the gentleman I spoke with was very nice and apologetic, although I did tell him that more than a week and zero response is still not acceptable from a customer service standpoint.

  • Juniper's shopper avatarInfluencer star

    I agree on your last point Emily! hope the last 2 items you returned turned out okay!

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