Start your review for Look Fantastic
Start your review for Look Fantastic

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18 people have reviewed Look Fantastic

Overall Satisfaction
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lookfantastic.com is the original online British beauty boutique. The ultimate Mecca for hair, beauty and all things gorgeous, lookfantastic.com offers over 14,000 products from more than 400 brands across hair, make up, skin care, nails, electrical, fragrance, health, home and organic. lookfantastic.com offers customers free worldwide delivery on all orders and ships to over 235 countries from its UK distribution hub.


Shop Location

United Kingdom

Shipping Locations

International

Showing all reviews for Look Fantastic

worst shopping experience ever
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Shipping
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Absolutely horrible customer service.
I was silly enough to order an expensive item from there. Lost my money :(. more than a month's passed - not shipment, no refund, very disappointing.
the customer service not helpful at all, trying to refund through my CC company.
Looks like a scam.
would not recommend to anyone.


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awful customer service
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NA

Can't get my refund for a month now


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EXTREMELY UNETHICAL AND UNPROFESSIONAL!
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EXTREMELY UNETHICAL AND UNPROFESSIONAL!

I Live in Dubai and ordered a product from LookFantastic and asked them to deliver to my Hotel. They said I should receive it in a week. I kept waiting for a month, then once I followed up, they informed me that they do not guarantee the delivery to a Hotel since anyone can take the product therefore I will not get it. Complete non-sense! So I asked her a multiple of questions which I never had answers to of course since they are so professional.

If you do not guarantee the delivery to a Hotel, why didn't you ask me to change the address before? Shouldn't the delivery guy call me before to make sure I'm at the Hotel? I assume you asked for my mobile number for a reason no? In case he went to the Hotel and I wasn't there, shouldn't he give it to the reception? I've been in the Hotel for 5 months now and the staff knows me so they would have informed me in case they received anything. Could you please inform me to whom did your delivery guy give the product to? When and at what time did the guy make the delivery?

A list of logical unanswered questions where the support always had the same answer: We do not guarantee Hotel deliveries! The product cost me AED80 (~$20) so it's not a big amount. But it's not about the price, it's about the waste of time, the poor and ridiculous support they have and the way they deliver the products! Wouldn't recommend it at all ...


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Horrible service
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They most 2 of my orders. Very complicated and slow costumer service.I do not recommend this company


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Lookfantastic humiliating experience!
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Look fantastic lookfantastic beauty bag august 2017
BUY NOW
LOOKFANTASTIC BEAUTY BAG AUGUST 2017
$140 USD

Instead of the Lookfantastic Beauty Bag August 2017(4 beauty products) I received only the omorovizca cleanser. They also added an empty sample of Pai, WHICH I FOUND HUMILIATING!!!!!! I found the 140$ spent here are the worst investment I have did this year!!!!!


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+ Follow
worst customer service ever
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worst customer service ever, never come back
there is no way you can cancel your orders because they will auto re-order it for you, and you have to pay your shipping fee at Canada post when they say 'no shipping fee' when you order it


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This site www.lookfantastic.fr is FRAUD! STAY AWAY
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This site www.lookfantastic.fr is FRAUD! STAY AWAY! They are SCAMMERS!

My WORSE shopping experience ever! They are simply SCAM and they cheat their clients.
After I paid for my order they have deleted my account and refused to answer on my questions! STAY AWAY from this internet SCAMMERS!!!
Warn others to AVOID THIS SITE!


 Comment

  • O1O7654 

    ha, I can't help but reply, this is the first review caught my attention after same thing happens to me. Also the costumer service is no help at all.

This site is FRAUD! STAY AWAY! They are SCAMMERS!
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NA

This site is FRAUD! STAY AWAY! They are SCAMMERS!
My WORSE shopping experience ever! They are simply SCAM and they cheat their clients.
After I paid for my order they have deleted my account and refused to answer on my questions! STAY AWAY from this internet SCAMMERS!!!
Warn others to AVOID THIS SITE!


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 Gewdin
This site is FRAUD! STAY AWAY! They are SCAMMERS!
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NA

This site is FRAUD! STAY AWAY! They are SCAMMERS!
My WORSE shopping experience ever! They are simply SCAM and they cheat their clients.
After I paid for my order they have deleted my account and refused to answer on my questions! STAY AWAY from this internet SCAMMERS!!!
Warn others to AVOID THIS SITE!


 Comment

Lookfantastic - I think not
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The worst ever service anyone could ever imagine.
I would go so far as to call them internet scam..
I paid for an item and delivery. They botched up the delivery to another country. I had to continuously tell them what was happening with there delivery.
You speak to numerous different people each time you ctc them on there website..
Company has no address - no phone no. You just have to rely on the internet website for info..
I am still battling to get balance of payment refunded to me. They made error in delivery and they hold me responsible. This organisation hasn't a clue about customer service.


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Displaying reviews 1 - 10 of 18 in total

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