I had a couple of experiences with Look Fantastic and unfortunately the first one was horrible. My parcel was lost and after a long correspondence with the customer service department I got my money back. Keep it in mind that if you need to contact their customer service you will be speaking to a different person almost every single time so would need to brief them on your issue over and over. Annoying I know.
However, the following two times (How brave I am, huh??) the delivery was spot on and I really enjoyed my experience!